Communication Skills
New York: Ferguson, 2nd ed. (2004), 145 pp.
Contains glossary pp. 127-130, bibliogr. pp. 131-133, index
Series: Career Skills Library
ISBN 978-0-8160-7230-9 (ebook); 0-8160-5517-3 (hbk)
Other editions: 1st ed. 1998; 3rd ed. 2009
"Whether you’re writing, listening, speaking, or attending meetings, communication skills are critical to your success in the workplace. In this book, we’ll look at some of the skills that will enable your communications to be more successful. These include: Understanding the purpose of a communication; Analyzing the audience; Communicating with words as well as with body language; Giving each communication greater impact." (Introduction, page 5)
1 Writing With a Purpose, 7
2 Speaking With Confidence, 45
3 Communicating Effectively, 67
4 Is Anybody Listening? 91
5 Making Meetings Work, 107
2 Speaking With Confidence, 45
3 Communicating Effectively, 67
4 Is Anybody Listening? 91
5 Making Meetings Work, 107
