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Negotiating Journalism: The (In)congruences of Role Expectations and Evaluation of Media Performance Between Audiences and News Professionals in Chile
International Journal of Communication, volume 19 (2025), pp. 1893–1917
"Based on an online survey with 330 Chilean journalists and 4,615 media users, this study examines the discrepancies between the expectations of Chilean audiences and news professionals regarding journalistic roles and their evaluation of media performance. The findings reveal that audiences place g
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Mobile telephony and changing patterns of audiences’ engagement with global media in Africa
Global Media and Communication, volume 20, issue 1 (2024), pp. 71-89
"This article explores the patterns and consequences of transnational audiences’ engagement with global media in the digital age, focusing on experiences in Africa. It examines Nigerians’ interactions with the BBC World Service, and draws on active audience theory and Joseph Nye’s soft power c
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5 Lessons Learned Running a Chatbot Service for Social Good
Deep Insights
ICTworks (2024)
"ONE is a campaigning and advocacy organization focused on fighting extreme poverty and preventable diseases, particularly in Africa. ONE had been using mobile technologies to reach new audiences since 2012, leveraging SMS, USSD, IVR and mobile-optimized websites to provide a simple and easy for cit
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Expectations of News Media in Uganda: Advancing a Theory of Relative Institutional Trust in Journalism
International Journal of Communication, volume 18 (2024), pp. 1873–1892
"Compared with work on trust in news, surprisingly little research examines audiences’ expectations of journalism. Audiences’ expectations, after all, elucidate public opinion of news, including the criteria by which news and journalists may be trusted. Journalism expectancy research is particul
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Chancen und Herausforderungen der redaktionellen Umsetzung von Audience Engagement – eine Fallstudie am Beispiel des Projektes #unserWasser
Publizistik, volume 69 (2024), pp. 39-63
"Redaktionen müssen angesichts einer zunehmend fragmentierten Publikumsbeziehung neue Wege finden, ihre Rezipierenden an sich zu binden. Eine in diesem Kontext oftmals diskutierte Strategie ist die des Audience- Engagements. Im Rahmen einer Fallstudie untersucht dieser Beitrag Chancen und Herausfor
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Knowledge, attitude, and practices of listeners towards community radio's development programs in New Corella, Davao del Norte, Philippines
Journal of Development Communication, volume 35, issue 1 (2024), pp. 69-78
"Despite the assertion that radio is a dying medium due to technological advances, community radio has proven its resilience and relevance as an essential tool for development communication. Launched in 2020, the community FM radio in New Corella, Davao del Norte, has been instrumental in reaching t
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How to enhance constructive public dialogue on social media in Uganda: Recommendations from a multi-stakeholder consultation workshop, in Kampala, Uganda, in November 2023
Bonn: Deutsche Welle DW Akademie (2024), 16 pp.
"In November 2023, DW Akademie brought together journalists, civil society organizations, digital rights experts, and media influencers for a consultation workshop in Kampala, Uganda. In the two-day event, hosted by Media Challenge Initiative (MCI), the diverse group collaboratively developed recomm
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News, Negativity, and the Audience's Role in Finding Happiness in Journalism
"This commentary argues that caring about mental health and well-being in journalism begins with journalists, but it also should include corresponding care for news audiences." (Abstract)
“How can I keep quiet?” Motivations to participate in vaccination communication on Facebook
Communications: The European Journal of Communication Research, volume 48, issue 4 (2023), pp. 482-501
"Risk and crisis communication (RCC) is a complex constellation of multiple actors, platforms, and voices. It involves institutional actors but also laypeople. Participation by social media users can both facilitate and obstruct effective RCC. The present study draws on in-depth interviews with Swed
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10 years of Sauti za Wananchi, 2013-2023. The opinions and experiences of citizens of Kenya, Tanzania and Uganda
Dar Es Salaam: Twaweza East Africa (2023), iii, 53 pp.
Deploying the Common Social Accountability Platform (CSAP) to Support the Strength Through Tolerance Project That Aims at Preventing and Countering Violent Extremism (PCVE) in Somalia
Nairobi: Africa’s Voices Foundation (2022), vi, 20 pp.
"The following are the key insights identified across all three weeks of the radio dialogue: In week one of radio dialogue, 36.2% of the participants (n=125) and week 3 55.1% (n=266) of participants agreed that there should be unity and cooperation among all members of the community. They stated tha
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Internet Radio and Podcasts as Alternative to the Public Service and Commercial Mainstream Media in Poland: The Cases of Radio Nowy Swiat, Radio 357, and Raport O Stanie Swiata
Profesional de la Información, volume 31, issue 5: e310506 (2022), 13 pp.
"The aim of this article is to show to what extent alternative audio media can be built online, not only by amateurs but also as a combination of the energy and involvement of professional journalists and the community of listeners who are ready to support them [...] The podcast Raport o stanie swia
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Indicadores para evaluar la rendición de cuentas en los medios de comunicación
Cuadernos.info, issue 51 (2022), pp. 1-27
"Esta investigación tiene como objetivo determinar indicadores clave para evaluar la capacidad de transparencia, autorregulación y participación de los usuarios, las tres dimensiones de la accountability. Se adoptó un triple punto de partida metodológico: revisión sistemática de literatura so
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E-Participation in Africa: Literature Review
Bonn; Addis Ababa: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ); DataCipation Project (2022), 28 pp.
"E-participation is the use of Information and Communications Technologies (ICTs) or digital technologies to involve citizens in public decision-making with the goal of empowering citizens and for the benefit of society as a whole. It is part of e-governance, a term that refers to the use of ICTs in
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"Listening clubs constitute a space that allows a group of people to listen to a radio programme together, discuss the programme, ask questions in order to clarify what it was about, and even create their own radio programmes. Generally speaking, community listening clubs aim to improve access to in
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Engagement: The New Paradigm for Audience Research
Participations: Journal of Audience & Reception Studies, volume 18, issue 1 (2021), pp. 299-316
"Audience research remains a fractured discipline and this continues to hinder its development into a fully-fledged academic field. There are many reasons for this – historic, philosophical, structural, epistemological and methodological – that are discussed in the course of this essay. However,
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Explicating Engagement: An Exploratory Mapping and Critical Discussion of a Contested Concept
Participations: Journal of Audience & Reception Studies, volume 18, issue 1 (2021), pp. 244-265
"With the diffusion of the internet, media and communication research witnessed the emergence of a new term, ‘engagement’. Although, the term is widely used it is poorly defined and in need of explication. Through semantic network analysis, the analysis shows how traditions, as varied as audienc
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What is Engagement in Communication Research? Circulation of Meanings and Consequences for Audience Studies
Participations: Journal of Audience & Reception Studies, volume 18, issue 1 (2021), pp. 206-229
"The aim of this article is to analyse the meanings of ‘engagement’ deployed in media and communication journals over the last five years (2016-2020), in 502 articles found through the Web of Science. Through the analysis of their abstracts, supported by Iramuteq software, this research has iden
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A Chance for Dialogical Journalism? Social Web Practices and Handling of User Comments at Deutsche Welle
Berlin: Freie Universität Berlin, Institute for Media and Communication Studies (2021), 400 pp.
"The value of online user comments is a much-debated issue. In journalism, the newly arising possibility for readers and viewers to easily and instantaneously share their views on journalistic output was welcomed at first. Compared to the conventional letter to the editor it represented a democratiz
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