"E-participation is the use of Information and Communications Technologies (ICTs) or digital technologies to involve citizens in public decision-making with the goal of empowering citizens and for the benefit of society as a whole. It is part of e-governance, a term that refers to the use of ICTs in governance functions. Broadly, e-governance comprises government service provision (e-government); government information platforms and e-participation platforms through which public decision-making takes place. Developments in digital technologies have led to convergence of one or all of e-governance components. For example, with the COVID-19 pandemic, many governments publish health information online for their citizens. During particular campaigns, such as vaccination drives, government officers use their systems to contact people, collect data and provide the vaccination and follow-ups. The same system may be used to collect feedback on services received." (Introduction, page 1)