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Enquête sur les besoins des citoyens et leur comprehénsion du système politique haitien

Internews; Policité (2024), 37 pp.

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Solomon Islands: Understanding Audience Needs, Values, and the Role of Media and Communication

Sao Vichheka, Keo Rancha, Sally Gowland et al.

London: BBC Media Action (2023), 12 pp.

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Information Ecosystem Assessment: Jordan

Aida Al-Kaisy

Internews (2023), 63 pp.

"This report provides an assessment of the media landscape in Jordan from the perspective of its audiences. Based on audience research, it examines the key issues emerging around media usage, trust, content, and literacy. It is based on data that was collected throughout June and July 2023; the medi ... more

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Communication, Community Engagement and Accountability Across the Ukraine Response: A Snapshot

London: CDAC Network (2022), 19 pp.

"Key findings and recommendations on the main communication, community engagement and accountability (CCEA) barriers and gaps: Finding 1: There is strong rhetoric from international agencies to support local/national CCEA and work on more inclusive partnerships – but progress has been slow Finding ... more

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Evaluación de necesidades de información (INA): Área metropolitana de Bucaramanga

Freedom House; Internews; USAID (2022), 51 pp.

"La Evaluación de Necesidades de Información (INA) de la población migrante venezolana en el Área Metropolitana de Bucaramanga, Santander, se realizó entre noviembre de 2021 y marzo de 2022 bajo la metodología propia de Internews, en el marco del Programa Conectando Caminos por los Derechos de ... more

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Involve Us: Information & Participation Dynamics, Desires and Challenges in Sudan’s Tigray Refugee Response

Internews; Insight Strategy Partners (ISP); Cisco (2021), 87 pp.

"Through a combination of interviews, surveys, desk research, and focus group discussions this Information Ecosystem Assessment (IEA) explores trends of information demand and supply within refugee and host communities. The report analyzes their information access, needs, use, flows, and identifies ... more

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Análisis del ecosistema de información Barranquilla | Soledad, Colombia

Carmen Mendivil et al.

Internews (2021), 42 pp.

"En Barranquilla y Soledad se destacan tres categorías de necesidades de información entre la población migrante y retornada: información legal/asuntos migratorios (76%); medios de subsistencia (63%, incluye información laboral); necesidades primarias (55%, esta categoría incluye los temas de ... more

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Jakarta's Pandemic Information Ecosystem: A Study on Discrepancies Between Supply and Demand of Information During the COVID-19 Pandemic in Indonesia

Muhamad Heychael, Yovantra Arief et al.

Internews; Remotiv; USAID (2021), 130 pp.

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En movimiento durante la pandemia COVID-19: Información, confianza e influencia entre venezolanos en Nariño, Colombia

Internews (2021), 74 pp.

"1. Los proveedores de información no han atendido suficientemente las necesidades de los refugiados y migrantes en la región, especialmente aquellos en situaciones más vulnerables como los refugiados y migrantes LGBTQI+ y aquellos con estatus migratorio irregular. Los líderes comunitarios para ... more

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No Newspapers Here: Information Needs Assessments Among Refugees and Host Communities in Ethiopia, Kenya and Tanzania. Exploratory Phase 2019

Pan African Research Services, Christoph Spurk et al.

Bonn: Deutsche Welle DW Akademie (2021), 177 pp.

"When DW Akademie started a new media development project on Refugees and Migration in Africa in 2019, we knew our objective: We wanted to find ways to improve access to information for people affected by displacement, to provide channels for these people to express themselves and to improve the dia ... more

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WorldCat (49)

From Fragmentation to Integration: Addressing the Role of Communication in Refugee Crises and (re)settlement Processes

Amanda Alencar, Noemi Mena Montes, Miguel Vicente-Mariño (eds.)

International Communication Gazette, volume 83, issue 1 (2021), pp. 3-101

"Top-down approaches have limited potential to reach long-lasting and innovative solutions for the settlement of refugees. There is a growing consensus among scholars and policy-makers that governments alone cannot solve complex societal problems, and that participation of non-government actors, sta ... keholders, media companies, civil society, and the refugee themselves is crucial to achieving more positive outcomes in the long-run. In this special issue, we seek to contribute to this growing research field by exploring the issue in a variety of contexts, using different methodologies and with a focus on the inherent linkages between media, society and political authorities in the management of migration and integration processes. Communication Research, at its diverse layers and from a wide array of topics and methods, is expected to contribute to the analysis of social, political, demographic and cultural changes, so tackling the ongoing refugee crisis in the Mediterranean area is an opportunity to connect theoretical and methodological advances with a relevant topic which certainly requires practical, technical and applied contributions. In doing so, screening the online activity turns into an additional sphere to be kept under attention, as a new space for social discussion and action. The origin of the special issue entitled ‘From fragmentation to integration: Addressing the role of communication in refugee crises and settlement processes’ is a Pre-Conference organized by the guest editors as part of the 68th Annual International Communication Association Conference held in Prague, in 2018. The main purpose of this pre-conference was to open a space for dialogue regarding the way refugee crises and integration processes are tackled by political, social and media actors, aiming to set some guidelines to avoid those mistakes previously noticed and leading to a more constructive and conscious coverage and social action. This event brought together researchers, policy advisors, NGO representatives and refugee migrants to discuss the intersections between refugee migration and communication processes. A selection of original articles that were presented at this event form the basis of this special issue. The main themes addressed in the articles of the current special issue are: (1) inclusive digital forms of literacy and activism for/with refugees; (2) local responsesto refugee crises, (re)settlement and their communication strategies; and (3) media representation of humanitarian crises and refugees in their receiving countries." (Page 4) more

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Peeling the Onion: A Multi-Layered Infodemic and its Impact on Trust for Syrians in Lebanon

Internews (2021), 68 pp.

"Internews focuses primarily on the information ecosystem for Syrian refugees residing in Lebanon to acknowledge and unpack the unique experiences for Syrians at a time when information is heavily impacted by Lebanon’s various compounding crises. The ecosystem for Syrians is assessed here as an ec ... more

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Evaluación de necesidades de información en la ciudad de El Alto (Bolivia)

Fundación UNIR; Internews (2020), 61 pp.

"En El Alto funcionan cerca de 60 medios impresos, de radio y televisivos, además de media docena de portales digitales informativos. Los periodistas suman alrededor de 200, aunque la mayoría de ellos carecen de una relación laboral formal y desarrollan su trabajo en condición de productores ind ... more

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Information Needs Assessment of the City of El Alto (Bolivia)

La Paz: Fundación UNIR; Internews (2020), 61 pp.

"There are close to 60 operating print news media, radio and television stations in El Alto, in addition to a half dozen digital information portals. There are approximately 200 journalists in El Alto, but most of them lack formal labor contracts and perform their work as independent producers or co ... more

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Information Ecosystem Assessment: Migrants in Thailand During COVID-19

Pamela A. Mallinga et al.

Internews (2020), 29 pp.

"This Information Ecosystem Assessment includes the thoughts and opinions of 48 migrant community leaders and migrant workers in Thailand. The information was collected through a series of qualitative and quantitative techniques, using remote data collection methodologies to ensure the safety of par ... more

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Evaluación rápida del ecosistema de información en derechos de la comunidad venezolana migrante y retornada en Bogotá, Cúcuta y Maicao/Riohacha

Mauricio Beltrán, Miguel A. Morffe, Olimpia Palma

Internews (2020), 32 pp.

"Esta Evaluación del Ecosistema de Información (IEA) aborda, desde la demanda, el flujo de información para el acceso a servicios en protección de derechos de la comunidad migrante y retornada en Bogotá, el área metropolitana de Cúcuta y los municipios de Maicao y Riohacha en La Guajira. La i ... more

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IOM Public Communication Campaign Toolkit
Key Guides

Geneva: International Organization for Migration (IOM) (2020), 86 pp.

"IOM seeks to provide practical guidance on designing, delivering and evaluating effective communication campaigns relating to migration. The guidance covers different approaches, themes, programme areas and methods to improve relevance, audience participation and results. The aim is to identify and ... more

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Assessing the Effectiveness of Online Facebook Campaigns Targeting Potential Irregular Migrants: A Pilot Study in Three West African Countries

Esther Haarman, Jasper Tjaden, Gustavo López

Geneva: International Organization for Migration (IOM) (2020), 41 pp.

"Studies have shown that many irregular migrants embark on journeys without accurate or complete information about migration. In response, IOM and other organizations run information campaigns intended to inform potential migrants of the dangers associated with irregular migration and to facilitate ... informed decisions. The use of online and social media platforms for these campaigns has become increasingly popular in recent years, due to their potential for quickly reaching millions of people at low cost. While the evidence base for offline information campaigns has been gradually improving, it remains unclear how online communication campaigns affect potential migrants, and methodologies to do this remain underdeveloped. This report therefore presents results from a pilot impact assessment of an online campaign based on Facebook posts in Guinea, Nigeria and Senegal during September 2019 and February 2020 [.] Conclusion: Facebook ad campaigns can reach many people quickly. However, large audience sizes and relatively cheap costs come with a trade-off. The impact of an information campaign on potential migrants’ perceptions, attitudes, knowledge and behaviour remains largely unknown because many Facebook users that engage with the campaign do not fit the intended target group. The advantage of offline over online campaigns is that implementers have more control and information about who attends activities or who is exposed to campaign content. The engagement of users with campaign posts varies largely by audience and post characteristics. Campaign and social media teams are well advised to conduct pilot tests before scaling up activities. Pilot tests can inform a customized approach for each online activity on Facebook, and thereby maximize impact. In addition to A/B tests, lift tests may offer a useful opportunity to test the impact of Facebook posts. Compared to impact assessments of offline information campaigns, measuring the impact of Facebook ads on potential migrants presents several unique challenges, including: Many potential migrants are not on Facebook or do not use ad content to seek information about migration. Internet connectivity is also limited in many West African countries. While Facebook allows users to narrow down target groups, it is not clear whether those Facebook users that are exposed to the content fit the profile of potential migrants. Whether the intended target group is reached can be affirmed only through surveys, which have a low response rate; It is not possible to interview the same Facebook users several times to track changes in their perceptions. Engagement metrics like post reactions, link clicks or video plays can be useful indicators. However, these low-engagement metrics do not offer clear evidence of the short- or long-term effects on Facebook users." (Executive summary) more

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Migration and Communication: Information and Awareness-Raising Campaigns in Countries of Origin and Transit. Austrian National EMN Conference 2019 Briefing Paper

Vienna: European Migration Network, National Contact Point Austria (2020), 6 pp.

"Information and awareness-raising campaigns for (potential) migrants in third countries constitute a central element of current migration strategies, both at the European and national level. However, little is known about the impact of these campaigns and how they influence migratory behaviour. Inf ... ormation and behaviour change: In light of these limitations, we can learn from findings of rigorous evaluations in other fields, such as behavioural economics, and apply those to how information and awareness-raising can influence behaviour. Therefore, information and awareness-raising campaigns must be built on a contextual understanding of how people form beliefs and expectations and how these are transformed into decisions. Randomized evaluations: Researchers, donors, EU Institutions and Member States are increasingly aware of the importance of creating rigorous evidence and using this evidence to inform policy decisions. To isolate the impact of information and awareness-raising campaigns on migratory behaviour, randomized evaluations are being implemented by some selected researchers and institutions. Lessons learned: Evaluations presented during the conference indicate that peer-to-peer information campaigns have the potential to raise awareness about the risks and opportunities associated with migration. Another example shows that information on the chances of obtaining a legal status in Europe impacts the inclination to migrate. Rigorous evaluations also shed light on how information campaigns compare against other policy interventions, such as providing economic opportunities at the local level. Most evaluations find that migrants and potential migrants respond to reliable and trustworthy information. Social networks: Beside rigorours evidence, which is still rare, qualitative evaluations suggest that campaigns should be built on trust: this can be achieved by using personal or peer-to-peer communication channels, a positive narrative, and messages of legal alternatives rather than deterrence. Finally, in order to create contextappropriate messages and to identify the right target group, diaspora communities and local experts are important stakeholders in the design and implementation of campaigns." (Main take-aways, page 2) more

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Migrants as Messengers: The Impact of Peer-To-Peer Communication on Potential Migrants in Senegal. Impact Evaluation Report

Felipe Alexander Dunsch, Jasper Tjaden, William Quiviger

Geneva: International Organization for Migration (IOM) (2019), vi, 70 pp.

"The International Organization for Migration (IOM) has conducted a scientifically rigorous impact evaluation to assess the impact of the Migrants as Messengers (MaM) campaign in Dakar, Senegal. MaM was a peer-to-peer awareness-raising campaign made by migrants for migrants and implemented in Senega ... more

IOM Public Communication Campaign Toolkit Key Guides

IOM Public Communication Campaign Toolkit
Key Guides