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Information Needs Assessment: Rohingya and Host Communities, Cox’s Bazaar, Bangladesh

Matt Abud, Syed Zain Al-Mahmood, Rezaur Rahman, Hasan James

Internews (2019), 60 pp.

"This Information Ecosystem Assessment builds on the previous study conducted by Internews and the Emergency Telecoms Sector in late 2017. It targets both refugee and host communities, through an extensive quantitative survey and select Focus Group Discussions. The standout change between the two As ... more

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Information Needs Assessment: Agadez, Niger

Lucas Destrijckes et al.

Washington, DC et al.: Internews (2018), 57 pp.

"Much migration within Niger and across its borders is driven by poverty and the hope for a better life, but these movements are also risky and open new vulnerabilities. Migrants from Niger or other African countries constantly face difficulties and are often among the poorest and most disadvantaged ... more

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Humanitarian Feedback Mechanisms in the Rohingya Response, Cox's Bazar, Bangladesh

Stijn Aelbers, Viviane Lucia Fluck, Jyoti Rahaman

Internews (2018), 53 pp.

"Since August 2017 over 671,000 people (mostly Rohingya) have crossed the border from Myanmar to Bangladesh to escape violence in Rakhine State. There are now more than one million Rohingya refugees staying in campsites along the Bangladeshi side of the border. In September 2017 Internews conducted ... more

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Spaces of Inclusion: An Explorative Study on Needs of Refugees and Migrants in the Domain of Media Communication and on Responses by Community Media

Nadia Bellardi, Brigitta Busch, Jonas Hassemer, Helmut Peissl, Salvatore Scifo

Strasbourg: Council of Europe; Community Media Institute (COMMIT) (2018), 56 pp.

"This report explores the media habits and particular needs of refugees and migrants in the domain of media communication. Good practice examples show how community media can meet the communicative needs of refugees and migrants by offering training and space for self-representation, and by offering ... more

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How Effective is Communication in the Rohingya Refugee Response? An Evaluation of the Common Service for Community Engagement and Accountability

Nicola Bailey, Mahmuda Hoque, Katherine Michie, Fuad Ur Rabbi

London: BBC Media Action (2018), 30 pp.

"A survey, conducted in July 2018, interviewed 750 people from the Rohingya community and 750 people from the host community (local Bangladeshi citizens) about how they access information, what they think of the information and how they communicate with aid providers. The survey tracked how perceive ... d provision of information has changed since an initial information needs assessment, carried out by Internews, in October 2017 [...] The survey shows that people feel substantially more informed in July 2018 than they did in October 2017. The Internews study in October found that only 23% of Rohingya men and women felt they had enough information to make good decisions for themselves and their family. This recent study shows that 84% feel they have enough information to make good decisions for themselves and their families and three quarters (75%) of the Rohingya community said it had become easier to get information over the last six months. This is similar to other data collected – a recent Translators without Borders study found that 68% of Rohingya refugees feel they have enough information to make decisions. During fieldwork, almost a third (30%) of Rohingya survey respondents asked the data collectors questions such as, did they know where to collect relief, or did they know anything about the Government’s plans for repatriation? This suggests that while the Rohingya community feel better informed than when they first arrived, they still have many questions, particularly around their future – only 41% of respondents said they felt informed about their options for the future. The survey showed that the current key information needs of the Rohingya and host community are around their main concerns – where to find food. The Rohingya are also worried about sourcing cooking fuel, while the host community is seeking information around financial support as a result of perceived declining employment opportunities [...] Mahjis (Rohingya community leaders) are the main source of information for Rohingya people (mentioned by 87% of participants) and are now the most trusted source of information (they were only ranked 7th in the October 2017 information needs assessment). This increase in trust may be reflective of how agencies and camp coordinators are more systematically using mahjis to share information with people in their camp block. Mahjis are the main channel through which Rohingya communities say they communicate with aid providers (mentioned by 38% of respondents)." (Executiv summary) more

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Information Needs Assessment: Gao, Mali

Lucas Destrijckes et al.

Washington, DC et al.: Internews (2018), 63 pp.

"This study analyses if people on the move in the northeastern region of Mali, more specifically in the city of Gao, have accurate information at their disposal. It maps information needs and habits of migrant communities in Gao to better understand how these individuals and communities receive info ... more

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Rapid Assessment on Information Ecosytem and Access to Justice for SGBV Survivors, Kyangwali Refugee Settlement, Uganda

Brice Rambaud, Stijn Aelbers, Nkirote Laiboni, Kenneth Okwir

Internews (2018), 39 pp.

"Between October and December 2018, Internews carried out a rapid assessment in Kyangwali to examine two key issues: the settlement’s information ecosystem, and the formal and informal justice system operational in the settlement and available particularly to survivors of sexual and gender-based v ... more

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Information Needs of Syrian Refugees and Host Communities in Jordan, Lebanon and Turkey

Sébastien Duhaut (dir.)

Altai Consulting; CFI (2017), 168 pp.

"This report presents the result of a quantitative survey carried out in March 2017 using a representative sample of 1104 individuals (Syrian refugees and host community members over 12 years old), weighted for location, gender and age, across the three main host countries for Syrian refugees (Jorda ... n, Lebanon and Turkey). Some results are presented aggregated on this whole population (with a ratio of 70% Syrian refugees / 30% of host communities), while others are presented in a segregated way (refugees compared to host communities), or by various other break-downs mentioned throughout the report. Finding 1: Both Syrian refugees and host communities are well equipped in terms of media and means of communication (92% have access to television, 97% to phones and 56% to internet), sometimes through ad hoc means (shared dishes, shared internet subscriptions, use of a relative’s phone, etc.). They are intensive users, spending about two and a half hours per day on television and the same on the internet. The more educated, richer segments follow various kinds of news, cross-check, are members of numerous Facebook communities, and spread information themselves. But even at the other end, among the poorer and the less educated, very few people are completely disconnected. Finding 2: Satellite television, whose use is almost universal, is a major entertainment tool in terms of time spent: families put cartoons for their children and watch movies, musical videos and series. It is also widely used for news, with a few pan-Arab channels dominating the landscape (Al Jazeera, Al Arabiya, Al Hadath), but also use of some host country channels (particularly Al Jadeed in Lebanon) and pro-revolution Syrian channels (particularly Orient). Internet is less pervasive, but still very significant for a large proportion of the population, who are connected on social media (over half on WhatsApp, over a third on Facebook) and use the network for private chat, entertainment and information, especially on the numerous existing Syrian community pages or information portals. On the contrary, radio usage is low and limited to particular circumstances (absence of electricity, in transportation, etc.): to a large extent, it has been replaced by television and/or internet. Finding 3: There is a lot of humanitarian information circulating, both on official channels (official SMS, outreach teams, direct visits to offices, national announcements, etc.) and unofficial channels (a burgeoning, ever-changing world of Facebook pages and groups with tips and announcements, of SMS or messages being re-forwarded and re-published, of rumours or facts spread by word of mouth). But this information is not coordinated in a systematic manner by actors, and people in need still lack accurate information on various issues. They are often forced to rely on unofficial sources, or do not trust fully the information they have. Moreover, in many cases the only way to obtain information is to go personally to the relevant institution or office, which is sometimes a barrier." (Executive summary and recommendations) more

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Migration von Subsahara-Afrika nach Europa: Motive, Informationsquellen und Wahrnehmung deutschen Engagements

Anke Fiedler

Stuttgart; Berlin: Institut für Auslandsbeziehungen (ifa); Media in Cooperation and Transition (MiCT) (2017), 54 pp.

"In dieser Studie wird mithilfe qualitativer Fokusgruppendiskussionen mit Migranten bzw. mit Menschen mit Migrationsabsicht aus Subsahara-Afrika (i) nach Motiven für Migration, (ii) nach der Nutzung von Informationen und dem Wissen über Migration sowie (iii) nach der Rolle von Projekten der intern ... more

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Understanding Information & Communication Needs: A Study with Disaster Prone Communities in Riverine and Coastal Areas

Network for Information, Response And Preparedness Activities on Disaster (NIRAPAD) (2017), 44 pp.

"Critical gaps in the exchange of humanitarian information include:i) the range of humanitarian messages currently disseminated meets only a part of the communities’ needs [in riverine and coastal areas of Bangladesh], ii) certain messages are ambiguous and people get very limited guidance on how ... more

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Information Needs and Access to Media Among Sudanese Refugees in Northern Unity State, South Sudan: Findings from a Survey of the Refugee and Humanitarian Communities

Arcata, Calif.: Internews (2017), 43 pp.

"In April 2017, Internews conducted a field assessment that investigated access to media and information needs among Sudanese refugees in Yida, Ajuong Thok, and Pamir, a settlement and two refugee camps in the northern part of Unity State, South Sudan. The assessment followed the February 2017 launc ... more

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Information Needs Assessment: Cox’s Bazar - Bangladesh

Anahi Ayala Iacucci, Rafiq Copeland, Zain Mahmood, Alison Campbell, Brian Hanley, Phyza Jameel

Arcata, Calif.; London: Internews (2017), 56 pp.

"There is no accessible media in the Rohingya language, leaving the Rohingya population of well over a million, now spread between Myanmar and Bangladesh, reliant on information only available in languages other than their own [...] This assessment, conducted in the Cox’s Bazar region of Banglades ... more

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Lost in Translation: The Misinformed Journey of Migrants Across Italy

Rose Foran, Anahi Ayala Iacucci

Internews (2017), 22 pp.

"In April 2017, an Internews team conducted a rapid assessment on information needs among refugees and migrants in Italy, visiting formal reception facilities (hotspot, CAS, CARA) in Lampedusa, Agrigento, Catania, and informal centers in Ventimiglia and Rome [...] Lost in Translation examines the cr ... more

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Audiences and Disasters: Analyses of Media Diaries Before and After an Earthquake and a Massive Fire

Teresa Correa, Andres Scherman, Arturo Arriagada

Journal of Communication, volume 66, issue 4 (2016), pp. 519-541

"Media diaries of 36 Chilean adults were being collected as two disasters unfolded: an earthquake on the northern coast and 11 days later a massive fire in Valparaiso. From an audience reception theoretical approach, these events provide a unique opportunity to compare people's engagement with media ... more

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ICT4Refugees: A Report on the Emerging Landscape of Digital Responses to the Refugee Crisis

Ben Mason, Dennis Buchmann

Bonn; Eschborn: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (2016), 35 pp.

"By “ICT” we refer to digital devices and systems which are accessible to everyone, be it refugees, civil society groups, humanitarian or development cooperation actors such as private companies. We talk about projects using personal computers, smartphones and tablets which can access the Intern ... more

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Information to Go: How Do Refugees from Syria and Iraq Find the Right Information, Before, During and After Their Journeys to Germany?

Berlin: Media in Cooperation and Transition (MiCT) (2016), 10 pp.

"Between November 2015 and February 2016, MICT conducted in-depth interviews and focus groups with a total of 88 Syrian and Iraqi refugees in Berlin. The central aim of the interviews was to investigate which sources of information refugees were using, before, during and after their transit, in orde ... more

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Voices of Refugees: Information and Communication Needs of Refugees in Greece and Germany

Theodora Hannides, Nicola Bailey, Dwan Kaoukji

London: BBC Media Action (2016), 52 pp.

"This study provides a snapshot of refugees’ experiences regarding communication and information at different points on their journey. It examines the communication behaviours and priority information needs of refugees in three areas: on their journey, in “transit” camps in Greece, and in Germ ... more

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Disasters and Information Source Repertoires: Information Seeking and Information Sufficiency in Postearthquake Haiti

Erich Sommerfeldt

Journal of Applied Communication Research, volume 43, issue 1 (2015), pp. 1-22

"This study examines how Haitians used “information source repertoires” to meet information insufficiencies following the 2010 earthquake. Using survey data gained in Haiti, the study explores which demographic and structural factors predicted the number of sources used and combinations of infor ... more

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Area of Origin: Communication Channels and Social Media Report Syria

REACH (2015), 8 pp.

"With 4 million refugees in neighbouring countries and six and a half million Internally Displaced Persons within Syria, communication tools have become critical for the Syrian population to maintain contact with their family and friends both inside and outside the country. The costs associated with ... more

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Malakal: Nile FM: Baseline Assessment

Internews (2015), 9 pp.

"In February 2015, Internews established Nile FM, a community radio station in Malakal County, Upper Nile state [South Sudan]. As part of Internews' Humanitarian Information Service (HIS) that brings information to displaced and vulnerable populations throughout the country, Nile FM responds to the ... more