"With 4 million refugees in neighbouring countries and six and a half million Internally Displaced Persons within Syria, communication tools have become critical for the Syrian population to maintain contact with their family and friends both inside and outside the country. The costs associated with phone calls and internet communication are relatively high, indicating that maintaining communication channels with family and friends is a priority regardless of the associated costs. In addition to the high costs related to communication and social media use, electricity remained a critical barrier to internet access. Batteries and internet cafes were the main coping measures used; however these could be costly and not always readily available. Another barrier to the use of social media platforms was privacy protection concerns related to both the reliability of privacy settings of one’s personal account and publications, which might limit the usage of social media platform to communicate sensitive information. Nonetheless, information published on all social media platforms was reported to be trusted by a large majority of key informants." (Conclusion)