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Líneas de ayuda para atender casos de violencia de género en entornos digitales: Monitoreo y tendencias en Bolivia, Brasil y Ecuador
Derechos Digitales (2024), 46 pp.
Civil Society Chatbots: A Plurality of Conceptual Approaches
International Journal of Communication, volume 18 (2024), pp. 947-966
"This article examines chatbots that have been developed by civil society for social, political, and/or cultural purposes. I ask what conceptual approaches have influenced the design of civil society chatbots and how these frameworks are actualized in practice. To do this, I first propose the concep
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Using Radical Co-Design to Create and Develop a Technology-Based Solution to Improve Post-Release Outcomes for Formerly Incarcerated Women: LindaBot
International Journal of Communication, volume 18 (2024), pp. 1246-1265
"Most women exiting prison face profound disadvantages and are likely to struggle with poor mental and physical health. Rarely are women furnished with the resources needed to flourish post-release, and seemingly simple-sounding tasks like getting formal identification are quite complicated. The con
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Digitale Seelsorge: Impulse für die Praxis
Göttingen: Vandenhoeck & Ruprecht (2023), 188 pp.
"Die Nachfrage nach Seelsorge und Beratung im Internet ist schon jetzt enorm. In Zukunft wird der Bedarf weiter steigen und auch Kirchengemeinden vor Ort werden sich darauf einstellen müssen. Wie funktioniert aber eine Seelsorge im digitalen Raum, die nur schriftlich Informationen austauscht, an de
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Cyber Harassment Helpline: 2022 Policy Brief
Digital Rights Foundation (DRF) (2022), 11 pp.
COVID-19 Guidance on Remote GBV Services Focusing on Phone-Based Case Management and Hotlines
Gender Based Violence in Emergencies Helpdesk, UNICEF;Plan International;UNFPA;UNHCR;Trocaire;International Medical Corps;Norwegian Church Aid (2021), 71 pp.
"This resource presents options for adapting gender-based violence (GBV) case management in the context of the COVID-19 pandemic so that survivors can continue to access and receive safe and confidential services. It focuses specifically on phone-based case management. In this resource, phone-based
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What's Your Story? Story-Sharing and Grief. How Story-Sharing Can Help Your Church Community Deal with Grief and Emotional Stress
Heartlines Centre (2021), 15 pp.
"This resource is a guide for how you can use story-sharing in your church programmes to address grief and stress. It includes practical ideas on how to run What’s Your Story? story-sharing exercises to help your church members." (Page 5)
Handreichung: Krisenberatung am Telefon und per Video in Zeiten von Corona
Deutsche Gesellschaft für Systemische Therapie, Beratung und Familientherapie (DGSF), Fachgruppe Onlineberatung und Medien, Version 1.3 (2020), 21 pp.
"Beratende und andere Fachkräfte erleben während der Coronapandemie eine nie dagewesene Herausforderung, da ihre eigene Lebenssituation und zugleich die Lebenswelt ihrer Klient*innen sich grundlegend geändert hat. In besonderen Krisenzeiten wie bei einem Lockdown, Kontaktbeschränkungen oder Isol
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Krisenberatung am Telefon und per Video in Zeiten von Corona
[authors] (2020), 21 pp.
"Beratende und andere Fachkräfte erleben während der Coronapandemie eine nie dagewesene Herausforderung, da ihre eigene Lebenssituation und zugleich die Lebenswelt ihrer Klient*innen sich grundlegend geändert hat. In besonderen Krisenzeiten wie bei einem Lockdown, Kontaktbeschränkungen oder Isol
...
Heartlines “What’s Your Story?”: Summative Evaluation
Singizi Consulting Africa (2020), 45 pp.
"In the formative evaluation, church data from the retrospective baseline showed that after being exposed to the “What’s Your Story?” methodology by Heartlines, 42% of respondents had engaged in further intentional storytelling with others. In comparison to this, in the summative evaluation, a
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Cómo implementar la teleintervención en la atención temprana
Madrid: Plena Inclusión (2020), 73 pp.
Operational Handbook for Child Online Safety Centres
Belgrade: Save the Children (2019), 67 pp.
"The Operational Handbook for Contact Centres for online safety of children contains action guidelines as well as knowledge, procedures and rules for successful work through the helpline for providing quality assistance and support to children, youth, families, professionals, teachers and others wor
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Media Collaboration Toolkit for Child Helplines
Amsterdam: Child Helpline International (2016), 41 pp.
"Without the support of media partners, child helplines miss the chance to tell the story of their work. Without child helplines, media partners fail to gain the full picture of the realities children and youth face every day. The Media Collaboration Toolkit aims to enhance collaborative synergies b
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Creating a Hotline
International Association of Internet Hotlines (INHOPE) (2016), 19 pp.
"The starting point for any initiative seeking to establish a hotline will be to understand the particulars of the national context in which the hotline will be developed. Overall, this means conducting an environmental scan that takes in the local legislation, the socio-cultural context, the likely
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Hotline Development Support
International Association of Internet Hotlines (INHOPE) (2016), 15 pp.
"This online guide is designed to: inform a wide range of organisations about Internet hotlines and their essential role in forming a comprehensive national response to online child sexual exploitation and abuse [...]; advise organisations that are considering or are already planning to set up an In
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Online-Interventionen in Therapie und Beratung: Ein Praxisleitfaden
Weinheim: Beltz (2016), 188 pp.
"Für immer mehr Menschen ist es selbstverständlich, digital zu kommunizieren. Auch Klienten äußern häufiger den Wunsch, parallel zu einer Therapie oder nach ihrem Abschluss online beraten zu werden. Therapeuten entdecken zunehmend die Vorteile einer virtuellen Brücke zum Patienten. Agnes Juste
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Cyberpsychology
Oxford: Oxford University Press (2015), xi, 278 pp.
Hotlines: Responding to Reports of Illegal Online Content. A Guide to Setting Up an Internet Hotline
London: GSMA;Mobile Alliance Against Child Sexual Abuse Content;International Association of Internet Hotlines (INHOPE) (2014), 30 pp.
"As part of its ongoing commitment to fighting online child sexual abuse content and, in particular, to helping its members realise the objectives of the Mobile Alliance Against Child Sexual Abuse Content, the GSMA has worked with INHOPE, Save the Children, ECPAT, IWF, Net Safe Latvia, Meldpunt, ICM
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Wandel der Beratung durch Neue Medien
Göttingen: V & R Unipress (2013), 271 pp.
"Immer häufiger wird Beratung mit Hilfe von Medien durchgeführt, sei es alternativ oder parallel zur Face-to-Face-Beratung. Die vorliegende qualitative Studie befasst sich mit diesen Entwicklungen in verschiedenen Beratungsstellen. Dazu wurden psychosoziale Beratungsstellen untersucht, die Sexual-
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Changes in Patterns of Contemporary China’s Radio: Programs - Helping Each Other in Beijing: A Case Study
In: Radio Evolution: Conference Proceedings
Madalena Oliveira; Pedro Portela; Luís António Santos (eds.)
Braga: University of Minho, Communication and Society Research Centre (2012), pp. 229-238
"Great changes have been taken place in the patterns of China’s radio programs since 1980s. Its role has changed from the government’s “propaganda tool” to meet the multiple needs of the radio listeners; its profit mode somehow has varied from full national funding to making profit independe
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