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Creating a Hotline

International Association of Internet Hotlines (INHOPE) (2016), 19 pp.

"The starting point for any initiative seeking to establish a hotline will be to understand the particulars of the national context in which the hotline will be developed. Overall, this means conducting an environmental scan that takes in the local legislation, the socio-cultural context, the likely ... more

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Media Collaboration Toolkit for Child Helplines

Amsterdam: Child Helpline International (2016), 41 pp.

"Without the support of media partners, child helplines miss the chance to tell the story of their work. Without child helplines, media partners fail to gain the full picture of the realities children and youth face every day. The Media Collaboration Toolkit aims to enhance collaborative synergies b ... more

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Online-Interventionen in Therapie und Beratung: Ein Praxisleitfaden

Agnes Justen-Horsten, Helmut Paschen

Weinheim: Beltz (2016), 188 pp.

"Für immer mehr Menschen ist es selbstverständlich, digital zu kommunizieren. Auch Klienten äußern häufiger den Wunsch, parallel zu einer Therapie oder nach ihrem Abschluss online beraten zu werden. Therapeuten entdecken zunehmend die Vorteile einer virtuellen Brücke zum Patienten. Agnes Juste ... more

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Cyberpsychology

Alison Attrill (ed.)

Oxford: Oxford University Press (2015), xi, 278 pp.

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Hotlines: Responding to Reports of Illegal Online Content. A Guide to Setting Up an Internet Hotline

London: GSMA; Mobile Alliance Against Child Sexual Abuse Content; International Association of Internet Hotlines (INHOPE) (2014), 30 pp.

"As part of its ongoing commitment to fighting online child sexual abuse content and, in particular, to helping its members realise the objectives of the Mobile Alliance Against Child Sexual Abuse Content, the GSMA has worked with INHOPE, Save the Children, ECPAT, IWF, Net Safe Latvia, Meldpunt, ICM ... more

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Wandel der Beratung durch Neue Medien

Joachim Wenzel

Göttingen: V & R Unipress (2013), 271 pp.

"Immer häufiger wird Beratung mit Hilfe von Medien durchgeführt, sei es alternativ oder parallel zur Face-to-Face-Beratung. Die vorliegende qualitative Studie befasst sich mit diesen Entwicklungen in verschiedenen Beratungsstellen. Dazu wurden psychosoziale Beratungsstellen untersucht, die Sexual- ... more

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Changes in Patterns of Contemporary China’s Radio: Programs - Helping Each Other in Beijing: A Case Study

Lu Cao, Wei Meng

In: Radio Evolution: Conference Proceedings

Madalena Oliveira, Pedro Portela, Luís António Santos (eds.)

Braga: University of Minho, Communication and Society Research Centre (2012), pp. 229-238

"Great changes have been taken place in the patterns of China’s radio programs since 1980s. Its role has changed from the government’s “propaganda tool” to meet the multiple needs of the radio listeners; its profit mode somehow has varied from full national funding to making profit independe ... more

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Building Your Child Helpline: A User-Friendly Guide to Starting or Scaling-up a Child Helpline

Amsterdam: Child Helpline International, revised 4th ed. (2011), 96 pp.

"This compilation has been divided into four chapters. The first chapter briefly explains what a child helpline is, draws attention to the key elements of a child helpline and attempts to answer some of the questions you may have regarding particular activities of a child helpline and about getting ... more

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Freedomfone

freedomfone (2011), 117 pp.

"Freedom Fone allows anyone with a phone to access or contribute information on a specific issue 24 hours a day and seven days a week. It takes advantage of audio and text to address language and literacy barriers when reaching out to marginalised audiences that don't have access to other media. No ... more

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Introduction to Basic Counselling and Communication Skills: IOM Training Manual for Migrant Community Leaders and Community Workers

Geneva: International Organization for Migration (IOM) (2009), 117 pp.

"This manual was developed and tested as part of the IOM pandemic preparedness for migrants and host communities project. The manual was designed to assist children, adolescents, adults and families living in migrant and host communities and help them cope during and in the aftermath of a pandemic. ... more

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Versöhnungsarbeit: Kriterien, theologischer Rahmen, Praxisperspektiven

Stephanie van de Loo

Stuttgart: Kohlhammer (2009), 418 pp.

"Versöhnungsprozesse zwischen Opfer- und Täterseite können in ihrem Verlauf und ihrem Gelingen durch die Versöhnungsarbeit einer dritten Partei beeinflusst werden. Die Autorin formuliert Ansätze für die Versöhnungsarbeit Dritter, zeigt aber auch deren Grenzen auf. Im interdisziplinären Gespr ... more

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Manual for Work on SOS Hotline for (Potential) Victims of Human Trafficking: NGO ASTRA Experience

Belgrade: ASTRA Anti Trafficking Action; OSCE (2009), 215 pp.

"ASTRA SOS Hotline started its operation in 2002. Since then, almost ten thousand calls have been received. So far it has served as the only SOS hotline intended for (potential) victims of traffi cking in persons in the Republic of Serbia; at the time of its setting up it was one of the rare service ... s of the kind in South-East Europe. During the fi rst eight years of work a methodology has been developed, results achieved, some of the dilemmas have not yet been solved and the new ones have appeared. We would like to share our experiences with the expert public. We also nourish hope that our long-term experience in this fi eld, although we are pretty much self-taught, will be useful for those who are planning to establish a similar hotline. We believe that this Manual will also help the ones who have organized other types of SOS telephones (for fighting family violence, violence against children, etc.), because traffi cking in human beings may be a consequence of some other form of violence or may be hidden behind it. Although the Manual is intended for individuals who already have some experience in the anti-traffi cking fi eld, we nevertheless start with a brief defi nition and description of the problem for the sake of those who might be faced with this form of severe human rights violation for the first time. At the very start, principles and methodology of work that had been developed for ten preceding years in the Belgrade women’s NGOs that were engaged in anti-violence activities, particularly the SOS Hotline and Centre for Girls and the Autonomous Women’s Centre were the basis for our work, and we would like to avail ourselves of this opportunity to thank them. ASTRA SOS Hotline has been developing its activities by directly following fi eld actions and trends related to traffi cking of human beings; we have adapted the accepted principles and work methods according to circumstances in this new and totally diff erent scope. Of utmost importance are our contacts with partner organizations in the region and beyond, i.e. meetings where we have exchanged our experiences. Unfortunately, conferences on the SOS hotlines are very rare. This is the reason why we would like to present in this Manual experiences of other SOS telephones, both in Serbia and in South-Eastern Europe, as well as certain tendencies in the member states of the European Union." (Preface) more

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Healing the Messenger: A Journalist’s Trauma Booklet. Special Edition Kenya

Nairobi; Copenhagen: Kenya Association of Photographers, Illustrators and Designers; Kenya Correspondents Association; Kenya Union of Journalists; International Media Support (IMS) (2009), 38 pp.

"Providing counseling for reporters who have witnessed some of the worst things that can happen to humanity – with no tools to handle the emotional shock – was identified as one of the most imminent and crucial needs for support to Kenyan media practitioners in the aftermath of the disputed Dece ... more

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Per Mausklick in die Kirche: Reale Seelsorge in der virtuellen Welt

Rainer Gelhot, Norbert Lübke, Gabi Weinz

Düsseldorf: Verlag Haus Altenberg (2008), 155 pp.

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Interviewing & Counselling at the Grassroots: A Manual for People in Developing Countries Wishing to Improve Their Interviewing and Counselling Skills

Maeve Moynihan (ed.)

Amsterdam: Networklearning (2008), 37 pp.

"This manual is, firstly, about Interviewing (Section Two). This is the art and skill of getting the information you need from someone. Information may be facts – perhaps those needed to register a new client - or you might want to go further, looking perhaps for an understanding of the new contac ... more

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Neue Wege in der Prävention des Drogenkonsums - Onlineberatung am Beispiel von drugcom.de

Peter Tossmann

Köln: Bundeszentrale für gesundheitliche Aufklärung (BZgA) (2007), 84 pp.

"Vor dem Hintergrund, dass immer mehr Menschen das Internet nutzen, hat die Bundeszentrale für gesundheitliche Aufklärung (BZgA) im Jahr 2001 mit www.drugcom.de ein Internetportal zur Drogen- und Suchtprävention etabliert. Vom Sommer 2001 bis zum Jahresende 2006 haben etwa 3000 junge Menschen per ... more

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