"This report offers a comprehensive snapshot of the region’s digital landscape, highlighting both remarkable progress and persisting challenges. Ninety-five per cent of the population in this region is covered by mobile broadband networks, and more than half of the countries have already achieved
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universal Internet access. However, as this report highlights, infrastructure alone is insufficient. Although connectivity extends to much of the population, only 70 per cent uses the Internet. Barriers such as affordability, digital skills, and awareness must be addressed to ensure that everyone benefits from digital opportunities.
This report underscores the region’s diversity, reflecting economies at different stages of digital development. From nations spearheading 5G deployment to those grappling with basic connectivity, the disparity is striking. The 82 percentage-point gap in Internet penetration across the region illustrates this reality. Closing these gaps will require tailored strategies that account for each country’s unique socio-economic and geographic context. The concept of universal and meaningful connectivity (UMC) serves as a guiding principle throughout this publication. UMC emphasizes not only access but also the quality of the online experience, ensuring that connectivity leads to tangible socio-economic benefits." (Foreword)
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"[...] While mobile broadband covers over 95 per cent of the population, disparities persist. High-income economies lead in 5G deployment and innovation, while lower-income countries face infrastructure, affordability, and digital literacy gaps. The urban-rural divide remains, and women and marginal
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ized communities still encounter barriers to digital inclusion. Closing these gaps is both an economic necessity and a social imperative, as digital transformation expands access to services and strengthens resilience. Small island developing States (SIDS) in the Pacific face distinct challenges due to their geographic isolation, small populations, and vulnerability to climate change. Reliable connectivity is crucial for economic development, disaster resilience, and access to essential services. To sustain the region’s momentum, achieving universal and meaningful connectivity (UMC) is a policy imperative. UMC enables people to access knowledge, build livelihoods, and connect with their communities while also driving economic growth through digital trade, e-commerce, and innovation. Achieving this goal requires strengthened digital skills, improved regulatory frameworks, resilient infrastructure, and inclusive innovation ecosystems." (Foreword)
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"This publication provides an in-depth look at digital development across the region, revealing both substantial progress and areas where challenges persist. Internet use is widespread, with nearly nine in ten people online. In a milestone achievement, the Americas is the only region to have fully b
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ridged the gender gap in Internet use, with women now more likely to be online than men. Yet, the region’s digital landscape is also defined by contrasts. While North America benefits from advanced policy and regulatory frameworks, parts of Latin America and the Caribbean continue to face barriers in infrastructure deployment, affordability, and regulatory capacity. This is particularly the case for the region’s small island developing States (SIDS) and landlocked developing countries (LLDCs). These disparities highlight the importance of targeted policies and enhanced regional cooperation.
The region must also respond to growing cybersecurity and environmental challenges. The Americas generate nearly a quarter of the world’s e-waste, yet recycling rates remain low and formal collection systems are lacking in many countries. Advancing green digital policies and implementing extended producer responsibility mechanisms will be vital for sustainable digital growth. Reliable, granular, and timely data is essential for designing effective, targeted interventions and supporting progress toward UMC. While the region benefits from strong statistical capacity and several global data leaders, gaps remain – particularly in disaggregated data by gender, age, location, and socio-economic status. This report also highlights powerful examples of progress – from community networks and disaster resilience efforts to initiatives that empower girls and women through digital skills." (Foreword)
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"This publication reveals that the gap between ambition and reality remains wide. Mobile broadband coverage has expanded rapidly, offering most of the population the possibility of going online. And yet, only 38 per cent of the population currently uses the Internet—the lowest rate among all ITU r
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egions. But adoption is just the beginning. Universal and meaningful connectivity (UMC) is a new imperative. Achieving UMC means not only ensuring that everyone can access and use the Internet, but also that they can do so safely, productively, and affordably—whenever and wherever needed. In Africa, this possibility remains the privilege of a few. Gaps in affordability, digital skills, and connectivity quality disproportionately affect rural communities, women, and lower-income populations. These divides are leaving millions behind as the digital economy advances. The challenge is especially acute for Least Developed Countries (LDCs), which make up more than half of the countries in the region. Many of these nations face multiple, compounding barriers to digital inclusion, and require targeted, sustained support.
At the same time, this publication offers reasons for optimism. Africa is home to a growing number of digital pioneers—countries, communities, and individuals who are leading innovative approaches to e-waste management, digital entrepreneurship, accessibility, and regulatory excellence. The case studies in this report demonstrate the transformative power of digital technologies when supported by local leadership, inclusive policies, and international cooperation. Better data is essential to closing the digital divide. Africa faces the greatest connectivity challenges yet has the fewest resources—and the least data. Investing even modestly in measurement can yield outsized returns by identifying where needs are most acute, and which interventions will have the greatest impact." (Foreword)
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"This publication offers a comprehensive overview of digital development in the CIS region. The data reveal a region where nine in ten people are online—well above the global average—and where mobile broadband networks now cover virtually the entire population. These are important milestones. At
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the same time, disparities remain between countries and communities. Fixed broadband is still out of reach for many, ICT regulation is uneven, and digital skills remain limited in key areas. Seven of the nine CIS countries are landlocked, which presents unique challenges for international connectivity, infrastructure deployment, and access to global Internet infrastructure. These constraints make regional collaboration particularly important—not only for physical infrastructure development but also for the harmonization of policies and regulatory frameworks. The second part of this report features case studies that illustrate how digital initiatives are making a tangible impact across the region. From expanding rural broadband access to enhancing youth entrepreneurship and strengthening cybersecurity readiness, these stories highlight the diversity of challenges—and the creativity of responses—emerging across the CIS." (Foreword)
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"Ghana is among Sub-Saharan Africa’s leaders in digital transformation. Over the past decade, the government has put the key institutions, legislative frameworks, strategies, and policies in place that are necessary to drive change. The Ministry of Communications and Digitalization leads and coord
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inates development and implementation of a core set of policies and strategies that are digitally transforming the government, economy, and society. The ICT for Accelerated Development (ICT4AD) Policy has guided this journey for more than a decade. A new Digital Economy Policy is drafted and under review to drive the next stage of Ghana’s digital development. The National Financial Inclusion and Development Strategy and the National Cyber Security Policy and Strategy have also been key. Ghana adopted an inclusive approach to developing its cybersecurity strategy, which contributed to improved cybersecurity capacity and considered citizens’ online safety and freedoms. However, a clear strategy for protecting critical national infrastructure is missing. Ghana has been a pioneer and champion of digital government transformation in West Africa over the past decade, with funding and support from the World Bank. Important whole-of-government platforms and services have been put in place, including the Government Wide Area Network (GWAN), which provides internet connection to more than 1,000 district assemblies, hospitals, police stations, and post offices across the country; a National Data Center; the Smart workplace suite, which includes email and productivity tools for government employees; and Ghana.gov portal, a one-stop-shop for citizen services. Still, digital government transformation is incomplete. Easy, efficient, online government services are in demand, but the Ghana.gov portal options are limited, and most major government service providers have their own separate online services portals. The national identity Ghana Card could enhance digital service delivery by providing a universally recognized, secure, and easy-to-use means of digital identification and authentication for citizens when accessing both public and private digital services, but the current identification system is not integrated with other government-operated databases, significantly reducing its many potential applications. The Regional Coordinating Councils, and metropolitan, municipal, and district assemblies (MMDAs) are just now embarking on the digital transformation journey. The Ministry of Local Government and Rural Development coordinates their efforts. Challenges for Ghana’s remaining efforts at digital government transformation include adequate funding to manage and maintain its connectivity and data center infrastructure, affordable internet for regional governments, inadequate digital literacy and skills among mid-level and regional staff, or related national training programs. A big skill gap exists in cybersecurity; Ghana faces a deficit of skilled cybersecurity professionals. The government also needs to improve efforts at stakeholder engagement and awareness-raising when developing new policy proposals." (Executive summary, pages 11-12)
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"During the survey period of 2019-2021, the Indian media economy grew by 21% to reach gross revenues of $US 66.52bn (excluding publishing). The overall pattern of growth was unevenly distributed across four component divisions: telecoms and internet infrastructure with growth of 23% (2021 revenues o
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f US$ 49.22bn), core internet services (including online advertising) with growth of 122% (2021 revenues of US$ 3.38bn), audiovisual media content (traditional and online) with growth of 22.5% (2021 revenues of US$ 12.38bn), and newspapers, with a 32% decline in revenues (2021 revenues of US$ 1.54bn for the ten leading firms). Within each of these divisions, there are disparities in revenue growth across sub-sectors, trending in favour of mobile digital formats. One consequence of these developments is a marked increase in the concentration of media infrastructure and distribution businesses, and another is an increase of crossownership across previously distinct areas of media content. Trends towards monopoly and complex interactions between national and international interests in the media economy are mapped out in this report across different levels of the media stack. The survey period of this particular report also serves to illustrate the significant challenges faced across the Indian media economy during the height of the global COVID-19 pandemic. Capturing both this period of crisis and underlying trends in the transformation of the media economy in India, this report also seeks to begin addressing the lack of systematic data driven accounts of developments in Indian media markets." (Executive summary)
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"The analysis in this report relies on a detailed and comprehensive analysis across 22 distinct markets within three broad sets of industries: (a) Telecommunications and internet access, (b) Online and traditional media services, and (c) Core internet sectors. Through this structured approach, the r
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eport aims to provide a nuanced understanding of the evolving trends within Mexico's communication system and to address a simple yet profoundly important question: are the media—individually and collectively— becoming more or less concentrated? The data presented in this report reveal a pervasive trend of high concentration across nearly all sectors under examination. The majority of sectors demonstrated a high degree of concentration according to the Hirschman Herfindahl Index (HHI), with the Pay TV market recording a substantial HHI of 4444 points, and the Free-to-Air TV market following closely with 3522 points. To be sure, a few sectors bucked such trends, with radio, fixed telephony and internet access markets, for example, all registering HHI scores in the moderate range of the scale, as reported by the Federal Telecommunications Institute (IFT)." (Executive summary, page 1)
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"Turkey’s network media economy witnessed substantial growth between 2019 and 2021, especially in the wireless, digital music, digital games, and internet advertising sectors. All told, revenue increased sharply over this period from TRY 65.7 billion to TRY 95.1 billion. This, in turn, was nearly
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a five-fold increase from 2011, when a previous iteration of this study put total revenue across the media economy at TRY 20.4 billion. At the same time, however, traditional content media such as broadcast radio and television, newspapers, magazines, and books experienced minimal growth. The growth in digital content media is the outcome of a number of factors, including but not limited to the increase in mobile device ownership and internet access as well as the shift towards consumption of online information and entertainment. In telecoms and internet access services, Turk Telekom, Turkcell, and Vodafone consolidated their dominance across wireline, wireless, and ISP sectors due to the wellknown forces that drive high levels of concentration within each of these industries—extremely high fixed costs of investment, economies of scale and scope, and network effects—as well as the absence of cross-ownership restrictions. In broadcast television and newspaper sectors, Kalyon and Demiroren, two major conglomerates known for their close ties with the AKP government, wield significant influence. In broadcast television, state-owned TRT maintained its status as one of the key players. Foreign companies secured substantial market shares in various sectors, such as Vodafone in wireline, wireless, and ISP sectors; beIN Media in multichannel video distribution, and CJ Group, UIP, and Warner Bros. in film exhibition. Tech giants Alphabet, Meta and Microsoft dominated core internet sectors." (Conclusion, pages 50-51)
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"Between 2019 and 2021, the combined income of all the sectors studied increased by 44%. The sector with the most significant percentage growth is internet advertising, impacting other traditional media industries (newspapers, radio, and television) which have experienced a decrease in relative mark
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et share. Within the telecommunications sector, notable increases in income from ISPs, stable revenue for mobile telephony, and a decline in revenue from fixed telephony and the multichannel video distribution (MCVD) are observed. Overall, high levels of concentration exist in the media, telecommunications, and internet industries. The internet applications sector shows the highest concentration according to the CR4 indicator, followed by telecommunications, and then the media and cultural industries. When considering the HHI indicator, online news and the written press exhibit lower levels of concentration. Television demonstrates moderate yet important concentration. Compared to Argentina and Brazil, Chile has a higher number of broadcast TV channels competing for audience interest. Conversely, certain internet services showcase very high HHI values, hinting at near-monopoly situations. Over the three years under review, there is relative stability aside from declines in audiovisual streaming services. Netflix, initially facing challenges in Latin America, is now encountering heightened competition." (Executive summa[internal remarks]
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"The Mali Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Mali DECA. It outlines the key aspects of Mali’s digital ecosystem and provides 11 recommendations for creating a more inclusive, safe, and enabling environment. Guided by 3 USAID/Mali pri
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orities, which include i) improved governance for stronger democratic institution; ii) solidified and deepened development gains in targeted areas; and iii) improved outcomes across the humanitarian, development, and peace nexus to save lives and increase resiliency, the DECA process included desk research, consultations with USAID/Mali technical offices, and 63 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Mali has made great strides in building out its Information and Communications Technology (ICT) infrastructure, but political instability and conflict hinder further investment; the Government of Mali’s commitment to digital development is aspirational, but existing services, policies, and governance are at an early stage; Mali does not have a central policy or regulation guiding the digitization of government services and systems; Mali’s civil society and media have enjoyed historical freedom of expression, but new policies threaten the freedom of the press and increase organizations’ needs for cybersecurity awareness and tools; insurgent groups are accelerating their use of social media for propaganda dissemination and Mali’s broader population needs better tools to counter disinformation; Mali does not have a policy framework for guiding the development of the e-commerce sector; Mali’s tech startup scene lacks true innovation or competition and operates informally in an unfavorable environment." (https://www.usaid.gov/digital-development)
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"The Guatemala DECA report presents the findings and recommendations of the Guatemala DECA. It outlines the key aspects of Guatemala’s digital ecosystem and provides nine recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Guatemala priorities: i) partner
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with the Government of Guatemala and other stakeholders to increase economic prosperity, inclusion, and stability in areas with high irregular migration; ii) partner with the Government of Guatemala and other stakeholders to strengthen effective and accountable governance to improve quality of life and reduce irregular migration; and iii) partner with the Government of Guatemala and other stakeholders to improve justice and security to reduce irregular migration, the DECA process included desk research, consultations with USAID/Guatemala technical offices, 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors, and five focus group discussions with USAID project participants. Key findings include: Guatemala does not have a central strategy or policy for the digitalization of government services or systems; while Guatemala is home to relatively high network coverage, gaps in internet use remain and innovative solutions face regulatory barriers; the digital divide persists across gender, geography, income, education and literacy, and ethnicity, and was exacerbated by the COVID-19 pandemic; digital rights are insufficiently protected and disinformation and harassment are present in the online space; over the last decade, the Government of Guatemala adopted long-term policies to support the development of the digital economy; progress is unclear but data show there has been some impact on financial inclusion; although in its early days, there is unprecedented growth in Guatemala’s startup ecosystem, specifically FinTech." (https://www.usaid.gov/digital-development)
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"The El Salvador Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the El Salvador DECA. It outlines the key aspects of El Salvador’s digital ecosystem and provides 10 recommendations for creating a more inclusive, safe, and enabling environment. Guide
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d by USAID/El Salvador priorities, which include i) security increased for likely migrants; ii) jobs and income potential increased for likely migrants; and iii) government responsiveness, accountability, and transparency improved, the DECA process included desk research, consultations with USAID/El Salvador technical offices, and 101 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: digital transformation is a priority for El Salvador; a weak regulatory environment and the lack of clear government strategies have held back digitization efforts; stakeholders frequently cite improving digital connectivity and citizens’ digital literacy skills as recommendations for greater digital adoption; cybersecurity policy and initiatives are underdeveloped and the awareness of effective defense measures is low across the digital ecosystem; most Salvadorans are still unbanked. Sixty-four percent of Salvadorans have no financial institution (traditional bank or mobile money) account. Only 11 percent of Salvadorans had a mobile money account as of 2021; GOES embraced bitcoin in September 2021, spotlighting El Salvador on the world stage; the COVID-19 pandemic spurred digital uptake among micro, small, and medium enterprises (MSMEs)." (https://www.usaid.gov/digital-development)
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"The Bangladesh Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Bangladesh DECA. It outlines the key aspects of Bangladesh's digital ecosystem and provides 10 recommendations for creating a more inclusive, safe, and enabling environment. Guided by
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three USAID/Bangladesh priorities, which include i ) improved democratic systems that promote transparency, accountability, and integrity; ii) enhanced opportunities for an inclusive, healthy, educated society, and a robust economy; and iii) strengthened resilience to shocks and stressors, the DECA process included desk research, consultations with USAID/Bangladesh technical offices, and 81 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Bangladesh’s digital ecosystem has steadily evolved over the last decade; the Government of Bangladesh (GoB)'s Vision 2021 and Vision 2041 underscore the importance of Digital Bangladesh and have been drivers for digital transformation across the country. However, undefined roadmaps and uneven knowledge of digitalization among government officials undermine GoB’s efforts; limited digital literacy is a key barrier across all aspects of the ecosystem; connectivity is affected by poor quality of services and lack of affordable data; a growing ecosystem of locally relevant content is key to closing the usage gap; barriers in terms of funding and understanding user needs remain; Bangladesh ranks Number One in South Asia on the e-government academy’s National Cybersecurity Index (NCSI) in terms of the availability of necessary laws and policy, but there is significant room for improvement when it comes to the strength of implementation across the ecosystem; misinformation and disinformation are widespread in the digital sphere; mobile financial services are expansive in Bangladesh and increasingly inclusive; e-commerce and the tech startup environment have grown quickly due to an increase in international and domestic investments and an active private sector; an expansive digital talent pool exists, but they are not trained to their fullest potential, hindering their income potential and Bangladesh’s growth trajectory." (https://www.usaid.gov/digital-development)
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"Although the figures for access and use of ICT have gradually improved in Colombia, the situation is far from optimal. The same goes for connectivity. The most concerning aspect overall is the difference between urban centers and rural areas. The gap is significant and seems to be far from closing,
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despite the efforts made by the government and other actors to narrow this gap. Geographic, social, and economic barriers continue to be difficult to tackle. In 2021, the percentage of households nationwide that owned some type of television was 89.5%. As for the infrastructure to receive television services, the figures varied depending on the area. For example, cable television was the most used in municipal capitals, while free-to-air television was most used in rural areas. The same year, the percentage of households that owned a desktop computer, laptop, or tablet was 37.9%, and the percentage of people who had a cell phone of any type was 76.3%. As for connectivity, 60.5% of the total national households had fixed internet connection, with a higher proportion in large cities. In rural areas, mobile connection, which 75% of the total population have access to, is more popular. As for fixed Internet operators, the market is dominated by Claro, followed by Tigo and Movistar. Regarding mobile internet suppliers, the market is also dominated by Claro, followed by Movistar and Tigo. Among internet users, the device most used to get online access is the cellphone with 93.9%. WhatsApp is the most popular social media platform with 94% of internet users, followed very closely by Facebook with 91.7% and Instagram with 84.4%, all belonging to the Meta conglomerate. Google leads in the search engine market with more than 97% of all users who performed searches on the internet. Thus, although the internet seems to be a diverse market, the truth is that it is not so. On the other hand, although the country is more connected than ever before and citizens have more options to consume information, the media do not have it easy. Apart from tensions over advertising revenue, which have been exacerbated by the growing power of conglomerates like Meta and Google, they face more competition and, in many ways, more obstacles than before. Successfully overcoming those challenges is key and depends on their ability to stay afloat economically and to earn or regain the public's trust, especially in times when disinformation and fake news are everyday realities." (Conclusions, page 16)
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"[...] While Facebook and YouTube are the most preferred platforms for content consumption, Facebook stands as a less trusted platform among the audience (ranks 4th). Audiences prioritize quality entertainment, current information, reliable reporting, and educational value content, while content cre
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ators mostly cover topics like politics, business, and social issues.
Ethiopian users spend 2 to 4 hours daily on digital media, mainly accessed through smartphones. Online misinformation is widespread, and platforms like Telegram, websites, and YouTube are more trusted. Connectivity challenges, high staff-turnover, and limited advertising opportunities hinder content production and distribution. Digital media outlets engage with audiences through various platforms, targeting youth with a higher proportion of male users. Editorial systems, physical infrastructure, and revenue models vary among digital media outlets.
The study recommends that media organizations enhance digital literacy and fact-checking skills, diversify revenue streams, utilize digital storytelling tools, and access training programs. It suggests that government institutions streamline administrative procedures and provide incentives for digital innovation. Media development organizations are encouraged to offer capacity-building programs, provide financial and technical support, and collaborate on media literacy initiatives and fact-checking platforms. Acting on these recommendations could help mitigate challenges related to content production, verification, revenue generation, media literacy, and collaboration." (Executive summary)
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"Si bien las cifras de acceso y uso de las TIC han mejorado progresivamente, están lejos de ser óptimas. Lo mismo pasa con las relacionadas con la conectividad. De cualquier forma, lo más preocupante en ambos casos es la diferencia que existe entre las cabeceras municipales y los centros poblados
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y las zonas rurales. La brecha es grande y parece estar lejos de cerrarse, a pesar de los esfuerzos que el Gobierno y otros actores han hecho en este sentido. Las barreras geográficas, sociales y económicas siguen siendo difíciles de atajar, por lo que hay pendientes en distintos frentes. La lucha contra la desigualdad y el desarrollo de la infraestructura son sólo algunos de ellos. En 2021 el porcentaje de hogares a nivel nacional que poseía algún tipo de televisor era de 89.5 %. En cuanto a la infraestructura para recibir servicios de televisión, las cifras variaron dependiendo de la zona. Por ejemplo, la televisión por cable fue la más usada en las cabeceras municipales, mientras que la televisión abierta fue la más usada en los centros poblados y zonas rurales. Para ese mismo periodo, el porcentaje de hogares que poseía computador de escritorio, portátil o tableta fue de 37.9 % y el porcentaje de personas que tenía teléfono celular de cualquier tipo era de 76.3 %. En cuanto a la conectividad, el 60.5 % del total nacional de hogares poseía conexión fija a Internet, con mayor proporción en las cabeceras. Sin embargo, esta relación se invirtió en las áreas rurales, donde la conexión móvil, a la que un 75 % de la población total tenía acceso, fue más popular. En cuanto a operadores de Internet fijo, el mercado lo domina Claro, seguido de Tigo y Movistar. Con respecto a operadores de Internet móvil, el mercado también lo domina Claro y le siguen Movistar y Tigo. Ahora bien, dentro del total de personas que utilizaron Internet, el dispositivo através del cual se reportó mayor acceso a este servicio es el teléfono celular con 93.9 %. De los usuarios de Internet entre 16 a 64 años que usan plataformas de redes sociales, el 94 % del universo analizado por el estudio We Are Social utilizó WhatsApp, seguido muy de cerca por Facebook con un 91.7 % e Instagram con un 84.4 %, todas pertenecientes al conglomerado Meta. En cuanto al alcance de la audiencia potencial de los medios sociales digitales conectados, Facebook llevó la delantera, seguido de YouTube e Instagram. Sobre lo relacionado con motores de búsqueda, sin importar la tecnología de hardware que se emplee, Google se ubicó en el primer lugar con una concentración del 97,19 % del total de usuarios que realizó búsquedas en Internet. Como se ve, hay compañías con gran dominio en el mercado y, aunque existe la sensación de variedad, lo cierto es que no es así.
Por otro lado, aunque el país está más conectado que antes y los ciudadanos tienen más opciones que antes para consumir información, los medios no la tienen fácil. Aparte de las tensiones por la pauta publicitaria, que se han visto exacerbadas por el rol de conglomerados como Meta y Google, tienen más competencia y, en muchos sentidos, más obstáculos que antes. Sortear estos retos adecuadamente es clave y está estrechamente ligado con su capacidad de mantenerse a flote económicamente y de ganarse o recuperar la confianza del público, especialmente en momentos donde la desinformación y las noticias falsas son el pan de cada día." (Conclusiones, página 20-21)
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