"This digital innovation profile, developed in collaboration with the Office of the Prime Minister Republic of Serbia, aims to accurately assess the country's digital ecosystem capacity and maturity to help Serbia and its stakeholders navigate the digital innovation landscape. The objective is to he
...
lp Serbia to continue building new capabilities for a competitive, sustainable, and ICT-enabled economy that accelerates the development of the digital economy toward achieving Serbia’s vision. The creation of this profile entailed an exhaustive process, involving comprehensive research, one-on-one interviews with experts, and collaborative workshops with stakeholders from the public sector, private sector, finance, academia, entrepreneurs, and support networks. I extend my heartfelt appreciation to all the national stakeholders who actively participated in this endeavour. Their contributions and insights have been instrumental in shaping the profile and ensuring its relevance and applicability. This digital innovation profile will serve as a valuable resource for policymakers, innovators, the private sector, and other stakeholders in Serbia. It offers critical insights into Serbia’s digital innovation landscape, identifies areas for improvement, and presents strategic recommendations for collective decision-making processes." (Foreword)
more
"Oman has made tremendous strides with various ICT investments and its Digital Economy Program and continues to address opportunities toward the Oman Vision 2040. This Digital Innovation Profile, conducted in partnership with the Ministry of Transport, Communications and Information Technology (MTCI
...
T) of the Sultanate of Oman, aims to accurately assess the country's digital ecosystem capacity and maturity to help Oman and its stakeholders navigate the digital innovation landscape. The aim is to help Oman to continue building new capabilities for a competitive, sustainable, and ICT-enabled economy that accelerates the development of the digital economy toward achieving Oman's vision. This work required an assessment of the current state of the digital innovation ecosystem in Oman, identification of areas of improvement, and presentation of recommendations through a process of research, one-on-one interviews with experts, and co-creation workshops with local stakeholders, including members from the public sector, private sector, finance, academia, entrepreneurs and support networks. I want to thank all the national stakeholders who participated in the co-design of the assessment, particularly the MTCIT staff and the team of the International Telecommunication Union (ITU) that facilitated the process. I hope this profile will serve as a valuable resource for policymakers, entrepreneurs, the private sector, and other stakeholders in Oman. I additionally hope it will guide decision-making and investment in areas critical for the country's growth and development." (Foreword)
more
"[...] While Facebook and YouTube are the most preferred platforms for content consumption, Facebook stands as a less trusted platform among the audience (ranks 4th). Audiences prioritize quality entertainment, current information, reliable reporting, and educational value content, while content cre
...
ators mostly cover topics like politics, business, and social issues.
Ethiopian users spend 2 to 4 hours daily on digital media, mainly accessed through smartphones. Online misinformation is widespread, and platforms like Telegram, websites, and YouTube are more trusted. Connectivity challenges, high staff-turnover, and limited advertising opportunities hinder content production and distribution. Digital media outlets engage with audiences through various platforms, targeting youth with a higher proportion of male users. Editorial systems, physical infrastructure, and revenue models vary among digital media outlets.
The study recommends that media organizations enhance digital literacy and fact-checking skills, diversify revenue streams, utilize digital storytelling tools, and access training programs. It suggests that government institutions streamline administrative procedures and provide incentives for digital innovation. Media development organizations are encouraged to offer capacity-building programs, provide financial and technical support, and collaborate on media literacy initiatives and fact-checking platforms. Acting on these recommendations could help mitigate challenges related to content production, verification, revenue generation, media literacy, and collaboration." (Executive summary)
more
"The Tanzania DECA report presents the findings and recommendations of the Tanzania DECA. It outlines the key aspects of Tanzania’s digital ecosystem and provides 13 recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Tanzania priorities: i) foundational
...
skills of children below age 15; ii) increasing empowerment, productivity, and engagement of Tanzanians aged 15 to 35; and iii) strengthening capacity of state and non-state actors to benefit future generations, the DECA process included desk research, consultations with USAID/Tanzania technical offices, and 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: while the Government of Tanzania prioritized increasing connectivity for all citizens over the last two decades, last-mile connectivity gaps persist; there is a large usage gap in Tanzania that is attributed to factors including lack of device and mobile broadband affordability, low levels of digital literacy, and a dearth of locally relevant content; while there has been greater openness over the past two years, nearly all of the restrictive laws remain in place and prospects for amending or repealing them remain uncertain; the government is committed to developing and promoting digital government services and systems and often relies on software solutions developed in-house; while the government has a National Cyber Security Strategy (NCSS) 2018-2022 that outlines a comprehensive framework for detecting, preventing, and combating cyber threats, the strategy is not shared widely or publicly; mobile financial services are at the forefront of digital financial services uptake; Tanzania’s startup ecosystem is growing, with startups in a variety of sectors, although it is in its infancy and not yet enabled by explicit policies or regulations; E-commerce is in early stage development in both supply and demand. Weak enabling factors such as logistics infrastructure, addressing systems, and consumer protections regulations prevent the sector from realizing its full potential." (https://www.usaid.gov/digital-development)
more
"The Honduras Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Honduras DECA. It outlines the key aspects of Honduras' digital ecosystem and provides 9 recommendations for creating a more inclusive, safe, and enabling environment. Guided by USAID/Ho
...
nduras priorities, which include i) facilitating a systems change approach - social, economic, justice and security, environmental, education; ii) partnering and co-creating with the private sector to capitalize on shared values, forster innovation, and facilitating joint investment where interests align; and iii) generating opportunities for citizens - especially youth - to actively engage and invest in their future in Honduras, the DECA process included desk research, consultations with USAID/Honduras technical offices, and 76 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: digital transformation is a priority of President Xiomara Castro’s new administration; an outdated telecommunications legal and regulatory environment is hindering connectivity expansion, affordability, and accessibility; efforts to digitize education are succeeding, but digital literacy lags and requires a concerted strategy; there are not effective data protection and cybersecurity regulations; the Government of Honduras lacks the capacity to prosecute digital crimes; there is a focus on countering mis- and disinformation by civil society, but a joint strategy is required for greater impact; the level of financial inclusion continues to be low due to systematic weaknesses, such as poor connectivity infrastructure, and supply-side factors, such as the lack of relevant traditional and digital financial services; e-commerce is slow to take off in Honduras, except in the two largest cities, Tegucigalpa and San Pedro Sula; the digital talent pool does not currently meet the labor market demand." (https://www.usaid.gov/digital-development)
more
"Although the figures for access and use of ICT have gradually improved in Colombia, the situation is far from optimal. The same goes for connectivity. The most concerning aspect overall is the difference between urban centers and rural areas. The gap is significant and seems to be far from closing,
...
despite the efforts made by the government and other actors to narrow this gap. Geographic, social, and economic barriers continue to be difficult to tackle. In 2021, the percentage of households nationwide that owned some type of television was 89.5%. As for the infrastructure to receive television services, the figures varied depending on the area. For example, cable television was the most used in municipal capitals, while free-to-air television was most used in rural areas. The same year, the percentage of households that owned a desktop computer, laptop, or tablet was 37.9%, and the percentage of people who had a cell phone of any type was 76.3%. As for connectivity, 60.5% of the total national households had fixed internet connection, with a higher proportion in large cities. In rural areas, mobile connection, which 75% of the total population have access to, is more popular. As for fixed Internet operators, the market is dominated by Claro, followed by Tigo and Movistar. Regarding mobile internet suppliers, the market is also dominated by Claro, followed by Movistar and Tigo. Among internet users, the device most used to get online access is the cellphone with 93.9%. WhatsApp is the most popular social media platform with 94% of internet users, followed very closely by Facebook with 91.7% and Instagram with 84.4%, all belonging to the Meta conglomerate. Google leads in the search engine market with more than 97% of all users who performed searches on the internet. Thus, although the internet seems to be a diverse market, the truth is that it is not so. On the other hand, although the country is more connected than ever before and citizens have more options to consume information, the media do not have it easy. Apart from tensions over advertising revenue, which have been exacerbated by the growing power of conglomerates like Meta and Google, they face more competition and, in many ways, more obstacles than before. Successfully overcoming those challenges is key and depends on their ability to stay afloat economically and to earn or regain the public's trust, especially in times when disinformation and fake news are everyday realities." (Conclusions, page 16)
more
"Si bien las cifras de acceso y uso de las TIC han mejorado progresivamente, están lejos de ser óptimas. Lo mismo pasa con las relacionadas con la conectividad. De cualquier forma, lo más preocupante en ambos casos es la diferencia que existe entre las cabeceras municipales y los centros poblados
...
y las zonas rurales. La brecha es grande y parece estar lejos de cerrarse, a pesar de los esfuerzos que el Gobierno y otros actores han hecho en este sentido. Las barreras geográficas, sociales y económicas siguen siendo difíciles de atajar, por lo que hay pendientes en distintos frentes. La lucha contra la desigualdad y el desarrollo de la infraestructura son sólo algunos de ellos. En 2021 el porcentaje de hogares a nivel nacional que poseía algún tipo de televisor era de 89.5 %. En cuanto a la infraestructura para recibir servicios de televisión, las cifras variaron dependiendo de la zona. Por ejemplo, la televisión por cable fue la más usada en las cabeceras municipales, mientras que la televisión abierta fue la más usada en los centros poblados y zonas rurales. Para ese mismo periodo, el porcentaje de hogares que poseía computador de escritorio, portátil o tableta fue de 37.9 % y el porcentaje de personas que tenía teléfono celular de cualquier tipo era de 76.3 %. En cuanto a la conectividad, el 60.5 % del total nacional de hogares poseía conexión fija a Internet, con mayor proporción en las cabeceras. Sin embargo, esta relación se invirtió en las áreas rurales, donde la conexión móvil, a la que un 75 % de la población total tenía acceso, fue más popular. En cuanto a operadores de Internet fijo, el mercado lo domina Claro, seguido de Tigo y Movistar. Con respecto a operadores de Internet móvil, el mercado también lo domina Claro y le siguen Movistar y Tigo. Ahora bien, dentro del total de personas que utilizaron Internet, el dispositivo através del cual se reportó mayor acceso a este servicio es el teléfono celular con 93.9 %. De los usuarios de Internet entre 16 a 64 años que usan plataformas de redes sociales, el 94 % del universo analizado por el estudio We Are Social utilizó WhatsApp, seguido muy de cerca por Facebook con un 91.7 % e Instagram con un 84.4 %, todas pertenecientes al conglomerado Meta. En cuanto al alcance de la audiencia potencial de los medios sociales digitales conectados, Facebook llevó la delantera, seguido de YouTube e Instagram. Sobre lo relacionado con motores de búsqueda, sin importar la tecnología de hardware que se emplee, Google se ubicó en el primer lugar con una concentración del 97,19 % del total de usuarios que realizó búsquedas en Internet. Como se ve, hay compañías con gran dominio en el mercado y, aunque existe la sensación de variedad, lo cierto es que no es así.
Por otro lado, aunque el país está más conectado que antes y los ciudadanos tienen más opciones que antes para consumir información, los medios no la tienen fácil. Aparte de las tensiones por la pauta publicitaria, que se han visto exacerbadas por el rol de conglomerados como Meta y Google, tienen más competencia y, en muchos sentidos, más obstáculos que antes. Sortear estos retos adecuadamente es clave y está estrechamente ligado con su capacidad de mantenerse a flote económicamente y de ganarse o recuperar la confianza del público, especialmente en momentos donde la desinformación y las noticias falsas son el pan de cada día." (Conclusiones, página 20-21)
more
"The Mali Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the Mali DECA. It outlines the key aspects of Mali’s digital ecosystem and provides 11 recommendations for creating a more inclusive, safe, and enabling environment. Guided by 3 USAID/Mali pri
...
orities, which include i) improved governance for stronger democratic institution; ii) solidified and deepened development gains in targeted areas; and iii) improved outcomes across the humanitarian, development, and peace nexus to save lives and increase resiliency, the DECA process included desk research, consultations with USAID/Mali technical offices, and 63 key informant interviews with stakeholders from civil society, academia, and the private and public sectors. Key findings include: Mali has made great strides in building out its Information and Communications Technology (ICT) infrastructure, but political instability and conflict hinder further investment; the Government of Mali’s commitment to digital development is aspirational, but existing services, policies, and governance are at an early stage; Mali does not have a central policy or regulation guiding the digitization of government services and systems; Mali’s civil society and media have enjoyed historical freedom of expression, but new policies threaten the freedom of the press and increase organizations’ needs for cybersecurity awareness and tools; insurgent groups are accelerating their use of social media for propaganda dissemination and Mali’s broader population needs better tools to counter disinformation; Mali does not have a policy framework for guiding the development of the e-commerce sector; Mali’s tech startup scene lacks true innovation or competition and operates informally in an unfavorable environment." (https://www.usaid.gov/digital-development)
more
"The Digital Ecosystem Country Assessment (DECA) Toolkit is a step-by-step guide designed to help USAID Missions conduct high-quality research that will directly inform Mission strategic and programmatic decisions for digital development interventions. The DECA is the flagship initiative of the USAI
...
D Digital Strategy. It identifies opportunities and risks in a country’s digital ecosystem to help the development, design, and implementation of USAID’s strategies, projects, and activities. The DECA informs USAID Missions and other key decision-makers about how to better understand, work with, and support a country’s digital ecosystem. This Toolkit is designed to provide Mission staff with the tools and information needed to conduct this assessment." (About this Toolkit, page 5)
more
"Nepal’s digital ecosystem does not yet meet the needs of all Nepalis and runs the risk of falling further behind. Over the past decade, mobile phones, and mobile internet have become increasingly widespread in Nepal; however, the government’s capacity to implement digital policies and solutions
...
has not kept pace with Nepalis’ embrace of the internet. In the coming years, equitable access for all Nepalis, establishment of internet connectivity in remote areas, and safe internet use practices for the digitalization of Nepal’s economy are just some of the key challenges that the country will face." (Executive summary)
more
"The Zambia Digital Ecosystem Country Assessment report outlines the key aspects of the country's digital ecosystem and provides recommendations for the international development community to create a more inclusive, safe, and enabling environment to achieve development outcomes." (https://www.usaid
...
.gov/digital-development)
more
"Key findings include: 1. Peru’s digital ecosystem is one of many contrasts. There have been sustained advances over the last 30 years in connectivity, digital literacy, digital rights, digital government, and the digital economy; 2. Challenges in digital policy implementation and coordination cap
...
acity slow efforts to remedy digital divides and secure important digital safeguards; 3. The dense Amazon and the Andes mountains challenge the success of traditional models for rural connectivity; 4. Improving digital literacy for all Peruvians is a central element of the government’s strategy for inclusive digital transformation; 5. Regulations in the digital space are at odds with the protection of basic digital rights, such as freedom of expression online; 6. Civil Society Organizations (CSOs) struggle to carve out a role to influence the digital ecosystem; 7. Peru’s enabling environment for digital financial inclusion in terms of policy and regulation is positive, but challenges remain in terms of product offerings and customer uptake; 8. International and regional players dominate Peru’s growing e-commerce landscape. Technology startups are hitting their stride, but continue to face a multitude of challenges. Technology remains out of reach for the country’s large base of informal micro-, small, and medium enterprises." (https://www.usaid.gov/digital-development)
more
"Key findings include: Moldova is home to a competitive telecommunications market, affordable internet, and well developed internet infrastructure, much of which has been achieved over the last 10 years; cybersecurity implementation and capacity have not kept pace with policy development. The govern
...
ment introduced regulatory and policy measures on cybersecurity in an effort to harmonize with EU protocols. However, implementation requires support due in part to a fragmented cybersecurity ecosystem, a shallow cybersecurity talent pool, and gaps in government technical capacity; digital literacy is a clear policy priority and Moldova is on par with its regional counterparts when it comes to the public’s general digital skill levels; Moldova’s digital government systems and services are advanced with more than 200 public services partially or fully digitalized; Moldova has a relatively open environment in terms of internet freedom but gaps persist with regard to key legislation on data protection, access to information, and the protection of children and youth from digital harms; The ICT sector is experiencing exponential growth, but it is afflicted by an undersupply of technically skilled talent and a shortage of promising technology startups; while the National Bank of Moldova does not have a dedicated financial inclusion unit or a strategy to improve outcomes, e-commerce is at the forefront of the government’s agenda." (https://www.usaid.gov/digital-development)
more
"Key findings include: Connectivity infrastructure is fairly well developed in coastal urban areas but lags behind in Libya’s sparsely populated southern region; COVID-19 has accelerated the adoption of digital tools and services across sectors; however, Libyans are reluctant to adopt new tools du
...
e to unfamiliarity with specific platforms, lack of trust, lack of digital literacy, or when they feel these tools and services are unnecessary; Many Libyan internet users are “Facebook literate,” but are less familiar with more advanced digital tools such as online payments; Libya’s decade-long conflict and instability have limited the House of Representatives' ability to clarify roles, and responsibilities, and to pass new legislation. Laws from the previous regime are still technically in force; The government is prioritizing digitalization; however, there are significant barriers to execution. These are tied to inadequate digital infrastructure, a piecemeal approach rather than an overall strategy, and insufficient legal and regulatory frameworks; Libyan government institutions have uneven cybersecurity capabilities and there is no information publicly available on cybersecurity strategies, data privacy laws or authority, or effective cyber crisis management; Civil society organizations and journalists have limited capacity to respond to cyber attacks and online harassment, often leading to self-censorship." (https://www.usaid.gov/digital-development)
more
"The Eastern and Southern Caribbean (ESC) Regional Digital Ecosystem Country Assessment (DECA) report presents the findings and recommendations of the DECA, covering 11 ESC countries: Antigua & Barbuda, Barbados, Dominica, Grenada, Guyana, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenad
...
ines, Suriname, The Bahamas, and Trinidad & Tobago. The report outlines the key aspects of the region’s digital ecosystem and provides 10 recommendations for the international development community to create a more inclusive, safe, and enabling environment to achieve development outcomes in these small island nations. Guided by two USAID/ESC priorities, i) improving government accountability and transparency; and ii) strengthening community resilience, the DECA process consisted of desk research, consultations with USAID/ESC technical offices, and 63 key informant interviews with stakeholders across the region from civil society, academia, and the private and public sectors." (https://www.usaid.gov/digital-development)
more
"Key findings: Overcoming the digital divides between men and women and urban and rural populations requires long-term planning and resource commitments that include broad stakeholder engagement and coordination [...] The public’s appetite for online content is growing, but accessible, diverse, hi
...
gh-quality educational and professional content in local languages is sorely lacking [...] High, unmet demand for digital and IT talent and a weak digital startup ecosystem are critical bottlenecks to growing Uzbekistan’s domestic IT sector and driving digital transformation across the economy [...] The COVID-19 pandemic has strengthened the Government’s commitment to digital transformation of the health sector." (Executive summary, page 12)
more
"Developed and delivered in 2021/2022, the Digital Media Arts for an inclusive Public Sphere (Digital MAPS) programme brought together three universities, a data science and software company, an international Digital Peacebuilding NGO, as well as 18 country-based media-arts initiatives, to explore l
...
ocal responses to affective polarisation – defined as the increasing dislike, distrust, and animosity towards those from other cultural or identity-based groups. As you will read, through Digital MAPS, we worked with young leaders from the creative and media-arts sector, across eight countries in MENA (Libya, Palestine, Jordan, Yemen, Iraq, the Occupied Palestinian Territories (OPT), Tunisia and Syria), providing them with the skills, resources and technology to understand polarisation and depolarisation approaches, conduct their own social media analysis and on the basis of this design and deliver pilot interventions to undercut affective polarisation - whether it be centred on gender, ethno-sectarian conflict, intergenerational conflict or hate speech in general. We hope the information contained here within, will be of interest to digital peacebuilding and digital cultural relations practitioners, policy makers and academics. More especially, we hope it can stimulate a conversation on the intersection between the two and the role of Cultural Relations in addressing the drivers that undermine it." (Introduction)
more
"To illustrate the dynamics of the digital information ecosystem and how disinformation is seeded within this environment, Rappler explored cascades around the following themes: war on drugs, attacks against the press, and messaging around Martial Law and authoritarian rule. The themes were selected
...
based on prevailing issues that have confronted the Philippines and the Duterte administration over the past 6 years. These are findings of the study specific to the Philippine context: Already addicted to social media, Filipinos became more deeply immersed in the internet due to the pandemic; [...] At least 1 in every 3 Filipino internet users is new to digital, is potentially unfamiliar with how it works, and vulnerable to disinformation and online manipulation techniques [...] News organizations are still among the most followed information sources online. But they are increasingly drowned in social media noise [...] Trustworthiness is the primary consideration in following groups, pages, and channels on social media. But entertainment value and agreeableness are also major considerations, making audiences vulnerable to sources that deceptively use celebrity content to build online following [...] Majority (78%) of survey respondents say they can distinguish between real news and “fake news,” but focus group discussions (FGDs) reveal that some believed previously debunked claims [...] There are similarities between disinformation in the Philippines and the “Firehose of Falsehood” Russian propaganda model ..." (Executive summary, pages 7-12)
more
"As for internet use, the percentage of the population with access to internet rose to 89% in 2019 from 48% in 2015. Access to a mobile phone and internet in Jordan has become a matter of choice rather than affordability or accessibility. The Syrian refugee crisis explains the overshooting in mobile
...
phone penetration in Jordan during the 2010s. During the past decade, the Jordanian telecommunications industry has transformed from duopoly to oligopoly. Jordan’s three major telecommunications companies together worked to protect their positions in the Jordanian telecoms market. The market saw constant growth and a rapid introduction of new media technologies. Due to these technological advancements, the country has become known in the region as an increasingly influential tech hub [...] In the public sphere, Jordan has experienced an unstable legal and regulatory landscape for the media. The government constantly revises its audiovisual media and publications laws. This places those media networks with a proximity to the state at an advantage, since they have deeper insight into the expectations of the state. Independent media, on the other hand, suffers from the successive governments’ meddling in the foundational laws of the media industry. The work of journalists has been often obstructed by the blocking of hundreds of websites for failing to comply with one or another rendition of the publications law. Many journalists found their employers losing investors and/or funding after the state issued a registration requirement for websites publishing content out of Jordan. Due to strong public pressure, this requirement in the publications law was later revised. Jordan’s journalism sphere had a more difficult decade than the technology field. Restrictions on internet access and high taxes on independent media (compared with tax-exemption status for some media agencies that are close to the government) hurt several media organizations. Stagnation and decline in consumption of print media added to the woes. Jordanian newspapers are enjoying higher readership than ever but also the lowest revenues per reader in history. This is due to declining subscription rates. Jordanian journalists were stunned in the first half of the 2010s to see Jordan’s daily newspaper Al-Arab Al-Yawm end print circulation and shut down operations completely a few years later. Subscriptions to daily newspapers declined by 50% compared to their 2000s levels." (Pages 4-5)
more