"As information among internally displaced people (IDPs) spreads mostly through word-of-mouth and social media, rumors and misinformation are rife. Citizens in eastern Ukraine have low trust in traditional media, and Ukrainian TV is largely not perceived as a credible source of information. IDPs do
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not seem to be fully aware of eligibility criteria and/or what aid they are able to access if eligible to do so. This increases expectations of displaced communities and feeds further frustration. The situation directly affects the capacity of local and international relief groups to effectively plan and deliver aid. Timely, accurate and neutral information about entitlements, rights, legal assistance, eligibility criteria and available aid are vital in enabling affected populations to make informed decisions and regain a degree of self-agency. As the conflict escalates and the economy worsens, host communities that have shown unprecedented solidarity and generosity are beginning to feel the pressure in their own communities. This is creating social tensions, stigmatization and discrimination against IDPs, who are struggling to integrate." (Page 6)
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"In August 2014 Internews launched Boda Boda Talk Talk (BBTT) in the Protection of Civilians site known as PoC 3 in Juba. PoC 3 is the newest site and is adjacent to the United Nations Mission in South Sudan (UNMISS) UN House base that contains PoC 1 and PoC 2. BBTT is a professionally produced reco
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rded audio Humanitarian Information Service (HIS). In order to reflect the voices of the community, Internews recruited and trained community correspondents who themselves had been affected and displaced from their homes [...] A first wave (Wave 1) of surveying on information needs was conducted in August 2014 [...] Since Wave 1, the population in PoC 3 has grown radically [...] Wave 2, was conducted in January 2015 to further investigate the information needs in the area and ascertain the impact and benefit BBTT has provided individuals in UN House PoC 3. In total 319 interviews with individuals were collected." (Introduction)
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"In February 2015, Internews established Nile FM, a community radio station in Malakal County, Upper Nile state [South Sudan]. As part of Internews' Humanitarian Information Service (HIS) that brings information to displaced and vulnerable populations throughout the country, Nile FM responds to the
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information needs of the internally displaced people (IDPs) in the region." (Introduction)
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"The purpose of the survey was to understand the listenership and value of Radio Bakdaw, the information needs of the community and sources people would use to address specific information needs." (Page 1)
"On 4th July 2014, Internews launched Boom Box Talk Talk (BBTT) in the Malakal, UN Mission Protection of Civilian (PoC) site, to provide people affected by the conflict with life saving and life enhancing information. BBTT is a professionally produced audio Humanitarian Information Service (HIS). In
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order to reflect the voices of the community, Internews recruited and trained community correspondents who themselves had been affected and displaced from their homes. The service is designed as a platform for people to discuss issues, share ideas, and ask questions of each other and humanitarian agencies operating in the PoC [...] This baseline survey was conducted in August just as the project was starting. It aims to inform Internews on the nature and content for BBTT, and assess people’s need for, and access to, information in a context where radio and other communication channels are highly limited." (Page 1)
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"The key finding of this rapid assessment is that displaced people in northern Iraq live in an information vacuum which is hindering their ability to cope with the catastrophe in which they find themselves. This vacuum has two main origins: lack of access to reliable news and information from the lo
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cal media, particularly satellite TV and radio, and lack of access to information about existing and planned aid services. Access to communication channels is clearly regarded as a key priority by those affected." (Exeuctive summary)
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"In February, 2014, Internews worked with Forcier Consulting to conduct a baseline survey of 612 respondents from the Tong Ping site to identify information needs, sources, and preferences to help guide their intervention strategies, and in April 2014 Internews again teamed up with Forcier Consultin
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g in order to conduct a second wave of data collection and assess the impact of [the humanitarian information service audio program] 'Boda Boda Talk Talk' (BBTT) while working towards a deeper understanding of general information needs at the Tong Ping site. A total of 402 respondents participated in the April 2014 information needs assessment. The results were extremely encouraging as community members in overwhelming numbers stated that they were listening frequently, and that they found the program both relevant and trustworthy. Nearly all (95.8%) survey respondents had heard of BBTT and of these almost two thirds (62.1%) listened to the program frequently."
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"This report demonstrates how providing information to Internally Displaced Persons (IDPs) in South Sudan can dramatically increase their health, safety and well-being and make a positive impact on their lives in the midst of an ongoing conflict [...] Boda Boda Talk Talk (BBTT) was the first Humanit
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arian Information Service program to be developed by Internews in response to the conflict. It utilizes staff and community correspondents hired from within the Tong Ping site in order to deliver vital information in such areas as: how to obtain food, water, shelter, and non-food items; receiving medical assistance and other forms of help including referral services, registration/legal assistance and special services for women, girls, the disabled, and the elderly; available educational opportunities; family reunification procedures; health promotion and disease prevention; and information related to protection and security [...] In February, 2014, Internews worked with Forcier Consulting to conduct a baseline survey of 612 respondents from the Tong Ping site to identify information needs, sources, and preferences to help guide their intervention strategies, and in April 2014 Internews again teamed up with Forcier Consulting in order to conduct a second wave of data collection and assess the impact of BBTT while working towards a deeper understanding of general information needs at the Tong Ping site [...] The results were extremely encouraging as community members in overwhelming numbers stated that they were listening frequently, and that they found the program both relevant and trustworthy. Nearly all (95.8%) survey respondents had heard of BBTT and of these almost two thirds (62.1%) listened to the program frequently." (Executive summary)
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"This report has eight core sections. In the first three sections we outline the overall purpose of the study, the methodological approach and the overarching insights that emerged from the study. This is followed by a section on key citizen information needs and sources. The fifth section discusses
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the media landscape in Vanuatu, varying media access and media consumption patterns and audience’s preferences for different media outlets, media formats and genres. The next section provides an overview of citizens’ attitudes towards development aid, their perceptions of international organisations and entities working in Vanuatu. Section seven focuses on assessing the impact of communication efforts on civic participation and exploring the attitudes and behaviour related to domestic violence and land issues. We conclude with considerations for the development, media and policy community working in Vanuatu and a more detailed description of the methodological approach applied in this study." (Introduction, page 5)
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"This research project addressed specifically the information-seeking behaviour of small scale farming households in Kenya. It focused on how farmers are informed about innovation on new methods of increasing agricultural productivity, which is one of the main challenges for Africa's agriculture and
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its rural population. Shortcomings in information are presumed to be one essential element that might hinder the uptake of new methods that are made available by agricultural research. For this purpose a survey with 600 small-scale farming household was conducted, investigating the information needs and patterns. The main results of the survey point to (a) the dominating role of radio as the main media channel used by almost all farmers for receiving agricultural information and much less the mobile phone that is thought by Western donors and NGOs to be the new information tool (b) the high credibility of Government extension services as the most trustworthy source regarding agricultural information although farmers bemoan the fact that extension officers are difficult to reach and less available than expected, and (c) the apparent gap between what farmers need and what they get in two respects: They mainly get technical information, for example on new varieties, planting methods or new crops, but they also want more information on markets, gaining more income and more basic knowledge. They prefer to receive information as a comprehensive package and not isolated bits. Secondly, they prefer another mode of getting information, not the usual top down approach with little explanation, but a comprehensive mode which provides them with various options accompanied by a lot of explanation. Surprisingly, many farmers say that they lack even basic knowledge of good agricultural practice." (Executive summary)
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"This article describes and analyses the United Nations High Commissioner for Refugees (UNHCR) communication policy in the current world environment where a variety of well-doers attempt to pursue attention. The analysis is reflected against the results of focus group interviews with Congolese women
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in two refugee camps in Rwanda in November 2010. Although the women are not provided with any form of mediated communication, they do not appear to have any interest in it either. Daily concerns fill their lives in the ‘non-place’ and although that strongly limits their lifestyle and living conditions, it also ensures their safety. This article discusses both the possibility of establishing ‘small media’ or community media in the camps and the possibility of changing the principles of the United Nations (UN) communication policies." (Abstract)
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"Between June 30th and July 10th, 2012, a team of four trained interviewers conducted interviews with 400 randomly selected adults, representative of the adult population of the town of Zemio and its surroundings, over 1,000 km east of the capital Bangui in the prefecture of Haut Mbomou, near the bo
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rder with the Democratic Republic of Congo (DRC). The rapid assessment was conducted to serve as a comparison case to the previously published assessment conducted in Obo, the capital of Haut Mbomou, in July 2012. The Haut-Mbomou, one of the 14 prefectures of the Central African Republic (CAR) is under the threat of the Lord’s Resistance Army (LRA), a notoriously violent armed group from northern Uganda. These results suggest that information must first be local. Respondents in Zemio lacked a local source of news that would contribute to a better perceived access and quality of information. However, having a local quality information source may not necessarily have an impact on understanding and reported perception of humanitarian action." (Internews website)
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"Between May 19th-27th, 2012, a team of four trained interviewers conducted interviews with 400 randomly selected adults representative of the adult population in Obo, the capital of Haut-Mbomou, one of the 14 prefectures of the Central African Republic (CAR), and its surroundings [...] Radio is the
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most important source of information, especially the local community radio, Radio Zereda. However, women tended to also rely on friends, family and local authorities as main sources of information. None of the respondents mentioned printed media, television or Internet as a main source of information. Mobile phones are relatively common, one-fifth of the respondents (21%) indicated owning one, but just 9% indicated using text messages and less than 1% accessed Internet with their phone." (Executive summary)
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"The current report presents the highlights of five country assessments that were undertaken to identify the communication and information needs of indigenous peoples. The starting point for this regional initiative was that access to information and communication avenues have an empowering element,
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and play a significant role in strengthening democratic governance, making it more inclusive, responsive and accountable [...] The assessments focused on a systematic analysis of major development issues faced by indigenous peoples, including in terms of representation in state agencies. They considered media and communication landscapes–encompassing freedom of expression and information, the safety of journalists, and community media, particularly radio–and how different factors facilitate or hinder information and communication for indigenous peoples, including the potential of new modes of digital communication and information and communication technology (ICT)." (Executive summary, page 1)
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"Internews surveyed more than 120 Syrian refugees in Zaatari camp, asking a set of 30 questions about information needs, sources, and trust levels. Additionally, 20 in-depth key informant interviews were conducted with humanitarian workers and media professionals in Jordan and in Beirut, Lebanon. As
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per the rapid assessment, many refugees in the camp are frustrated by their increasing ignorance of their current situation, the lack of adequate access to news and information about the situation in Syria, the quality of services available in the camp, and the lack of information about the very same services available. First and foremost, refugees demand news and information about Syria. This is followed by the need to know how to access basic services particularly with regard to water, food and new shelter (i.e. caravans). Residents also want to know information about their general situation in the camp. The overwhelming majority of refugees affirmed satellite TV was the source of information they trusted the most when there were at home in Syria – Al Jazeera Arabic and Al Arabiya being the preferred channels. In Zaatari, TV is the source refugees would like to access for news about Syria as well as for entertainment. After TV, mobile phones and Internet were ranked among the three most trusted sources." (Summary)
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"More than 20 million people in Pakistan were affected by the worst floods in the country’s history in late July 2010 [...] The humanitarian response included efforts to inform people about the services available, and communicate with them about accessing these services. It also included efforts t
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o provide platforms by which people could tell the aid workers about particular help they needed or register complaints about services. However, during the flood response, there was no consistent, broad research that could indicate which communication efforts were most effective. This study is an attempt to start providing this data, and thereby directly support the communication plans and efforts of humanitarian organizations. It assesses the impact of humanitarian information provided to flood-affected populations in Sindh and Punjab three months after the flood, and examines to what degree people received information about help available and how well that information enabled people to get that help and to help themselves." (Executive summary, page 2)
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"When crisis or disaster strikes, people need help. They need, shelter, food, water and safety. They need these things rapidly and effectively. Modern humanitarian responses have become more effi cient and effective at providing these things. This policy briefing argues that people need information
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too. It does so not to create an added burden on humanitarian responses that are always stretched thinly. It does so because such responses are too often undermined, often insufficiently effective – and sometimes outright counterproductive – if people’s information needs are considered a low priority during humanitarian crises." (Introduction)
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