Document details

Information in the Midst of Crisis: Addressing the Information Needs of Internally Displaced Persons at the Tong Ping Protection of Civilians Site, Juba, South Sudan. July 2014

Forcier Consulting;Internews;USAID, July version (2014), 54 pp.
"This report demonstrates how providing information to Internally Displaced Persons (IDPs) in South Sudan can dramatically increase their health, safety and well-being and make a positive impact on their lives in the midst of an ongoing conflict [...] Boda Boda Talk Talk (BBTT) was the first Humanitarian Information Service program to be developed by Internews in response to the conflict. It utilizes staff and community correspondents hired from within the Tong Ping site in order to deliver vital information in such areas as: how to obtain food, water, shelter, and non-food items; receiving medical assistance and other forms of help including referral services, registration/legal assistance and special services for women, girls, the disabled, and the elderly; available educational opportunities; family reunification procedures; health promotion and disease prevention; and information related to protection and security [...] In February, 2014, Internews worked with Forcier Consulting to conduct a baseline survey of 612 respondents from the Tong Ping site to identify information needs, sources, and preferences to help guide their intervention strategies, and in April 2014 Internews again teamed up with Forcier Consulting in order to conduct a second wave of data collection and assess the impact of BBTT while working towards a deeper understanding of general information needs at the Tong Ping site [...] The results were extremely encouraging as community members in overwhelming numbers stated that they were listening frequently, and that they found the program both relevant and trustworthy. Nearly all (95.8%) survey respondents had heard of BBTT and of these almost two thirds (62.1%) listened to the program frequently." (Executive summary)