"Internews surveyed more than 120 Syrian refugees in Zaatari camp, asking a set of 30 questions about information needs, sources, and trust levels. Additionally, 20 in-depth key informant interviews were conducted with humanitarian workers and media professionals in Jordan and in Beirut, Lebanon. As per the rapid assessment, many refugees in the camp are frustrated by their increasing ignorance of their current situation, the lack of adequate access to news and information about the situation in Syria, the quality of services available in the camp, and the lack of information about the very same services available. First and foremost, refugees demand news and information about Syria. This is followed by the need to know how to access basic services particularly with regard to water, food and new shelter (i.e. caravans). Residents also want to know information about their general situation in the camp. The overwhelming majority of refugees affirmed satellite TV was the source of information they trusted the most when there were at home in Syria – Al Jazeera Arabic and Al Arabiya being the preferred channels. In Zaatari, TV is the source refugees would like to access for news about Syria as well as for entertainment. After TV, mobile phones and Internet were ranked among the three most trusted sources." (Summary)