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Humanitarian Feedback Mechanisms in the Rohingya Response, Cox's Bazar, Bangladesh

Internews (2018), 53 pp.
"Since August 2017 over 671,000 people (mostly Rohingya) have crossed the border from Myanmar to Bangladesh to escape violence in Rakhine State. There are now more than one million Rohingya refugees staying in campsites along the Bangladeshi side of the border. In September 2017 Internews conducted an information ecosystem assessment, which found that 77% of the Rohingya population do not have enough information to make decisions for themselves and their family and 62% reported that they were unable to communicate with aid providers. Additionally, the assessment found that 96% of refugees use Rohingya as their primary language. In the meantime, the funding requirements for Communication with Communities (CwC) went from 4 million USD in the Humanitarian Response Plan (September 2017 – February 2018) to 5,9 million USD in the Joint Response Plan for the period of March until December 2018. This shows at the very least an increased understanding of the importance of CwC among individual agencies, sectors and the wider humanitarian system. Moreover, it highlights that more agencies have integrated CwC in their plans and rolled out CwC-related activities. So, while the first assessment of Internews looked at the demand-side of CwC, this report looks at the supply side of communication and investigates what kind of CwC services are on offer half a year after the initial assessment. The survey, conducted in Cox’s Bazar, Bangladesh from late February to early March 2018, not only captures different activities but also highlights the gaps in communication activities." (Introduction)