"The guide has been formatted to be useful to people at all levels of familiarity with media evaluation. The next section begins by presenting a core framework: four “building blocks” that distill a diverse set of evaluation frameworks into a straightforward process you can use to plan a new measurement effort. We follow with a discussion of each phase of the evaluation process, offering examples from the media world and tips for both basic and advanced measurement methods. There’s a lot to absorb, so to make it digestible and practical we have included planning worksheets at the end of each section along with a list of recommended resources: tools, how-to instructions, white papers, articles, and books you can turn to for more support in specific areas." (Page 3)
The Impact Mandate: Staying Relevant in a Changing World, 1
The Building Blocks of Media Measurement, 4
1 Setting Concrete, Meaningful Goals, 6
Planning Worksheet: Setting Goals, 10
2 Understanding Your Community, 11
Planning Worksheet: Understanding Community, 17
3 Measuring the Quantity and Quality of Engagement, 18
Planning Worksheet: Measuring Engagement, 28
4 Demonstrating Impact, 29
Planning Worksheet: Demonstrating Impact, 45
Appendix: Resources, 47