"This is a practical guide to evaluation and impact assessment of information projects, written in the form of an informal letter to a project manager. It does not elaborate on theory but proposes nine "how-to" steps instead. Short and to the point, it includes worksheets for use by managers and others when processing data from their own projects." (Publisher description)
Are information projects difficult to evaluate? 3
What to measure? -- How to attribute causes? -- How to measure change?
Information projects and evaluation projects, 6
Getting ready, 7
Step 1: Mobilizing political support, 7
Step 2: Building consensus, 9
Step 3: Analyzing risk, 11
Step 4: Developing an overview, 12
Carrying out the evaluation, 14
Step 5: Defining content, 14
Step 6: Creating your own logic model, 15
Step 7: From logic model to questions, 19
Step 8: Collecting data, 24
Step 9: Analyzing and using results, 29
Evaluation management, 30