"Acknowledging the contextual challenges in Papua New Guinea, CDAC recommends the following actions to UNDP and other response organisations to strengthen approaches to two-way communication with communities in disaster response activities. 1. Utilise the newly established Community of Practice for communication, community engagement and accountability as a space for creating a learning agenda on two-way communication with communities; mapping active complaints and feedback systems and related activities of responders, and coordinating on key messaging to communities on priority issues. 2. Explore the possibility of establishing a collective complaints and feedback mechanism in Papua New Guinea, based on one or more of the models outlined in this brief. 3. In parallel, instigate a dialogue with relevant government bodies on investment and approaches to complaints and feedback, and the viability of a government-led or co-led mechanism. 4. Share good practices and document how response actors are acknowledging and responding to cultural reluctance to provide feedback, especially negative feedback, in engagement activities. 5. Build partnerships and collaboration with groups trusted by communities, such as religious organisations, to strengthen two-way communication efforts." (Recommendations, page 4)