"The survey administered for this issue measures public attitudes and perceptions towards the adoption of social media by Arab governments for the purpose of public service delivery. Respondents were asked about their usage of government social media pages, their perceptions of benefits and risks involve in using social media for service delivery, perceptions towards possible improvements in government’s use of social media, and government and civic social media practices. Overall, our findings show that perceptions about the use of social media were positive – 55% of respondents said they strongly support the use of social media by government for the design and delivery of public services. Respondents had high expectations of the benefits of using social media for citizen engagement for the purpose of improving service delivery. They agreed that social media made government entities and officials more accessible and collaboration more feasible." (Page 7)