"This resource guide assesses the broad role of information and communication in disaster situations and complex emergencies. It highlights a number of distinct communication phases or cycles associated with emergency or crisis communication, as well as defining the broad range and diversity of initiatives associated with communication in such situations. The guide defines a number of frameworks for use in rapidly assessing a situation, the resultant information needs and the contextual constraints. It also defines a number of important principles associated with effective crisis communication and provides links to ‘best-practice’ resources that offer additional detail." (Conclusion, page 57)