"[...] Specifically, we argue that development programs with an eye on instrumental outcomes are well-served by the cultivation of an understanding of broader digital practices—of people’s increasingly digital lives. This work explores not only what devices people use, but also how they get online and what they do once there. These representations of digital practices must be fluid and current, given the rapidly changing landscape of Internet connectivity and digital services, and must identify opportunities for new inclusive business models and behavioral interventions. Therefore, this report contributes to the evidence base for development practice and for theory in several ways.
Chapter One offers a sketch of Caribou Digital’s three-part overarching approach to understanding emerging digital practices in context, with an eye specifically on bridging the gaps between development and daily life, and between the micro-level perspective of individual users and the macro-level forces impacting the landscape of digital resources available to them. Chapter Two details results from extensive interviews with experts in the field of Information and Communication Technologies for Development (ICT4D) that help place the current M4D wave in the context of more durable past and future factors. In Chapter Three, our reports on new primary research with users in Uganda, Ghana, and Kenya yield a broader and up-to-the-minute story of how mobile technologies are currently the center of users’ digital lives. Chapter Four concludes the report with a synthesis of these two streams, suggesting that our portrayal of users’ “Digital Days” can provide a user-centric lens to understand how technologies and practices are intertwined, how they vary between contexts, and how they might enable and structure development interventions." (Executive summary)