Effective Crisis Communication: Moving from Crisis to Opportunity
Key Guides
Thousand Oaks: Sage, 5th ed. (2023), xv, 248 pp.
Contains illustrations, bibliogr. pp. 223-237, index
ISBN 978-1-0718-5239-2
Other editions: 1st ed. 2007
Signature commbox: 10-PR-E 2023
"In this fully updated Fifth Edition, three of today's most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis." (Publisher description)
PART I: THE CONCEPTUAL FOUNDATION
1 Defining Crisis Communication, 3
2 Understanding Crisis Communication Theory and Practice, 17
PART II: THE LESSONS AND PRACTICAL APPLICATION
3 Lessons on Effective Crisis Communication, 33
4 Applying the Lessons to Produce Effective Crisis Communication, 55
5 Lessons on Managing Crisis Uncertainty Effectively, 81
6 Applying the Lessons for Managing Crisis Uncertainty Effectively, 95
7 Lessons on Effective Crisis Leadership, 123
8 Applying the Lessons for Developing Effective Crisis Leadership. 139
PART III: THE OPPORTUNITIES
9 Learning Through Failure, 169
10 Risk Communication, 181
11 Responding to the Ethical Demands of Crisis, 197
12 Facilitating Renewal Through Effective Crisis Communication, 211
1 Defining Crisis Communication, 3
2 Understanding Crisis Communication Theory and Practice, 17
PART II: THE LESSONS AND PRACTICAL APPLICATION
3 Lessons on Effective Crisis Communication, 33
4 Applying the Lessons to Produce Effective Crisis Communication, 55
5 Lessons on Managing Crisis Uncertainty Effectively, 81
6 Applying the Lessons for Managing Crisis Uncertainty Effectively, 95
7 Lessons on Effective Crisis Leadership, 123
8 Applying the Lessons for Developing Effective Crisis Leadership. 139
PART III: THE OPPORTUNITIES
9 Learning Through Failure, 169
10 Risk Communication, 181
11 Responding to the Ethical Demands of Crisis, 197
12 Facilitating Renewal Through Effective Crisis Communication, 211
