"This essay establishes the four phenomena that have characterized the pandemic and digital communications. This refers to infodemic, which is the abundance of information and difficulty to manage it; hypersensitivity, indicated in classifying actors as heroes and villains; the development of atypical cycles, which refers to the alteration of behaviors and habits among the population; and disinformation, understood as the presentation of false events with the purpose of manipulation. This work focuses on Jesus as the Communicator par excellence and empathy. Communicators must be empathetic before posting content, in order to guide digital platform users to find what they are seeking for. Therefore, empathic communication is more than speaking kind words of encouragement, sympathy, and consolation. It requires concrete actions as evidence of solidarity, trust, and support. A comprehensive pastoral communication plan for the digital age reflects this paradigm of communication and is cemented in real actions through empathy as a legacy of truth and loving your neighbor." (Abstract)