"The audience has clear requests concerning the presentation of information and the range of themes. In our opinion the following observations are most important: There is a need to separate useful information in the media from “information noise”, as the latter can raise anxiety. Trust is felt towards material based on principles of neutrality, and focussed on the stories of real people. There is a need for balance in stories about interaction between the government and volunteers or civil society." (Recommendations, page 4)