"This report is an evaluation of the methods and tools used by the Red Cross and Red Crescent to communicate with communities following the devastating 2010 earthquake in Haiti. The study draws recommendations for the continued and more effective use of communications to engage with communities in Haiti and elsewhere in the future." (Back cover)
Executive summary, 6
Case study SMS, 11
Case study IVR, 12
Context and introduction, 13
Case study Noula, 16
Case study Radio, 17
Recommendations, 32
Case study Sound Truck, 35