I. REVIEWING THE PAST AND PREVIEWING THE FUTURE
1 An Evolving Vision of Telecenters for Development, 7
2 Learning from Experience, 21
II. PLANNING FOR SUSTAINABILITY, IMPACT, AND SCALE
3 Analyzing the Local ICT Environment in Rural and Underserved Areas, 41
4 Identifying Appropriate Organizational Models, 55
5 Ensuring Sustainability and Impact Through Appropriate Services and Content, 79
6 Identifying Appropriate Technologies, 111
7 Using Networks to Strengthen Telecenters, 141
III. PATHS TO SCALE-UP AT THE NATIONAL LEVEL
8 From Organic to Programmatic Approach-Paths to Scaling Up, 165
9 Making It Your Own, 183
10 Conclusion-Learning, Looking Ahead, and Keeping an Eye on the Ball, 213