"Regarding media and information literacy, the Kosovo Government and relevant education institutions, such as the Ministry of Education, should urgently introduce subjects that will be taught in school to provide a better understanding of the media and information literacy. Kosovo’s educational institutions should increase the teaching of critical thinking and the online sphere to improve inflammatory language and inappropriate ethnic slurs in the online space. Self-regulation bodies should hold discussions with their members and urge them to take action in the comments sections of their online media, social media and networks when it appears. Media organizations should increase their fact-checking mechanisms / newsrooms and remind journalists of the Code of Ethics more often." (Policy reommendations)