"This is an important and brave book. It is important because it is fresh, analytical and identifies the grave shortcomings in the handling of information and the media by the UN in conflicts and emergencies. It is brave because it is written by an insider who knows the deficiencies and wants organisations like the UN to learn the lessons. Peacekeeping and Public Information neatly treads a fine line. It is restrained when perhaps direct accusations could be levelled. But that restraint is its value, because Ingrid Lehmann is identifying shortcomings, not apportioning blame. The failings of procedures - and the need to rebuild them - matter more than the failures of personalities, which undoubtedly there have been in UN Operations. Not just the UN can learn from this book. Also humanitarian organisations, the media, the military, diplomats - and most significantly the corporate world." (Nik Gowing, News Anchor and Analyst on Information in Conflict and Emergencies)