"What we lacked was a set of simple instructions that could help navigate the workflows and procedures of a digital security helpline, while focusing on the specific demand of offering a service to groups that are often underfunded, understaffed, non-hierarchical and exposed to disproportionate threats and the consequent risk of post-traumatic stress disorder among their staff or volunteers. In publishing this guide we aim to fill this gap, enabling smaller organisations and grassroots groups to set up a team to respond to the digital safety needs of the people they work and fight with. It can be read by techies who want to organise and join forces to help their movement, but also by managers and organisers, who can follow the steps outlined in the initial chapters to start planning the creation of a digital security help desk for civil society and then look for people with a technical background to staff their help desk during the implementation phase." (Introduction, page 10)