The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results
Key Guidance
Hoboken, NJ: Wiley (2011), xxi, 356 pp.
Contains illustrations, index
Series: Wiley Nonprofit Authority, 1
ISBN 978-1-118004500
Signature commbox: 00-Management-E 2011
"The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results. Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations." (Publisher description)
PART ONE: THE BASICS
1 Approaching Outcomes, 7
2 The Language of Outcomes, 17
3 The Shape of Outcomes, 35
4 Finding Your Outcomes, 57
PART TWO: WORKING WITH OUTCOMES
5 Planning with Outcomes, 73
6 The Capacity for Outcomes, 93
7 Tracking with Outcomes, 121
8 Learning with Outcomes, 135
9 Communicating with Outcomes, 155
10 Communicating Our Outcomes, 171
PART THREE: ADVANCED TOOLS
11 The Power of Six Sigma, 211
12 Keeping It All in Balance, 241
13 Budgeting with Outcomes, 255
14 Outcomes in Administration, 261
PART FOUR: OTHER TOOLS AND PERSPECTIVES
15 A Different View of Nonprofits, 271
16 Thinking about Value, 279
17 Building Value In, 291
18 A Few Final Tools, 305
CONCLUSION
Wrapping It All Up, 333
1 Approaching Outcomes, 7
2 The Language of Outcomes, 17
3 The Shape of Outcomes, 35
4 Finding Your Outcomes, 57
PART TWO: WORKING WITH OUTCOMES
5 Planning with Outcomes, 73
6 The Capacity for Outcomes, 93
7 Tracking with Outcomes, 121
8 Learning with Outcomes, 135
9 Communicating with Outcomes, 155
10 Communicating Our Outcomes, 171
PART THREE: ADVANCED TOOLS
11 The Power of Six Sigma, 211
12 Keeping It All in Balance, 241
13 Budgeting with Outcomes, 255
14 Outcomes in Administration, 261
PART FOUR: OTHER TOOLS AND PERSPECTIVES
15 A Different View of Nonprofits, 271
16 Thinking about Value, 279
17 Building Value In, 291
18 A Few Final Tools, 305
CONCLUSION
Wrapping It All Up, 333
