"Digital Empowerment Foundation (DEF) launched the Digital Emergency Relief Programme through its Community Information Resource Centers (CIRC) across 600+ locations in India who have been rigorously responding to the crisis by reaching out to the most vulnerable communities. The CIRC centres with t ... he help of the 5,000+ digital foot soldiers, after mapping the needs of the communities in rural regions, identified that the immediate need was for information dissemination and creating awareness. Awareness regarding the information on coronavirus, its symptoms, preventive measures needed and countering fake news and misinformation was done using various means like WhatsApp groups, leaflets and word-of-mouth. Further, awareness around the relief package announced by the government- Prime Minister Gareeb Kalyan Yojanawas raised through Digital Mobile Van, public address system and WhatsApp groups. This proved to be one of the most effective ways of disseminating information and ensuring social distancing. Simultaneously, DEF’s digital foot soldiers created a relief kit which included dry ration to help families sustain for at least a month, masks and DEF Covid-19 information guide. These were done by local fund raising and administration support. Several surveys and publications were also published along with visual documentation of the issues faced, several initiatives carried out and expert opinions on the same. The report seeks to document the numerous kinds of initiatives that were undertaken by DEF." (Introduction) more

"While the State has been justifying network shutdowns as matters of “national interests”, it is interesting to note that the effect has been the total opposite. Interviewees in Kashmir and Darjeeling have stated that their mistrust in the Indian government has grown due to these actions. These ... sentiments must be taken seriously and addressed if the authorities’ intentions are truly to protect the autonomy of the country. Network shutdowns cannot be the knee-jerk reaction of administrations at the slightest sign of social unrest. The potential of social media and the Internet instead needs to be harnessed to address these problems. The State should define “national interest” in lucid terms so citizens and law enforcement officials are on the same page. There should be mechanisms in place to hold the State accountable when these definitions are crossed. Shutdowns exclude entire communities from fully participating in social, political, and economic self-determination. This has been especially true during the prolonged shutdown in Darjeeling in West Bengal. The shutdown left residents feeling even more isolated and excluded from the mainstream. Every step they take towards self-determination has been made more difficult, tedious, and expensive." (Conclusion, page 42) more