"The most important messages on the roles technologies can play in enabling citizen voice and accountable and responsive governance are: 1. Not all voices can be expressed via technologies. 2. Technologies can play decisive roles in improving services where the problem is a lack of planning data or ... user feedback. 3. Common design flaws in tech-for-governance initiatives often limit their effectiveness or their governance outcomes. 4. Transparency, information or open data are not sufficient to generate accountability. 5. Technologies can support social mobilisation and collective action by connecting citizens. 6. Technologies can create new spaces for engagement between citizen and state. 7. Technologies can help to empower citizens and strengthen their agency for engagement. 8. The kinds of democratic deliberation needed to challenge a systemic lack of accountability are rarely well supported by technologies. 9. Technologies alone don’t foster the trusting relationships needed between governments and citizens, and within each group of actors. 10. The capacities needed to transform governance relationships are developed offline and in social and political processes, rather than by technologies." (Conclusions, page 24) more

"Movements towards open data involve the publication of datasets (from metadata on publications, to research, to operational project statistics) online in standard formats and without restrictions on reuse. A number of open datasets are published as linked data, creating a web of connected datasets. ... Governments, companies and non-governmental organisations (NGOs) across the world are increasingly exploring how the publication and use of open and linked data can have impacts on governance, economic growth and the delivery of services. This article outlines the historical, social and technical trajectories that have led to current interest in, and practices around, open data. Drawing on three example cases of working with open and linked data it takes a critical look at issues that development sector knowledge intermediaries may need to engage with to ensure the socio-technical innovations of open and linked data work in the interests of greater diversity and better development practice." (Abstract) more