"This guidebook systematises a model Maldita.es has built and tested over more than a decade: treating community not as a marketing channel, but as infrastructure that runs through every stage of the work, from deciding what to look into, to verifying it, to answering people back. It is built to be adapted, not copied. Maldita.es is a Spanish organisation with its own context, and what transfers is the method, not the specific tools [...]
The guidebook moves from why to how. It opens with why community matters now (01) and what treating it as infrastructure actually means (02). It then lays out the circle of community, the five phases every model runs through (03), and shows how Maldita.es works through them in practice (04). From there it turns practical: how community sustains an organisation (05), a four-step method any organisation can apply (06), the responsibilities that come with holding people's data and trust (07), and an honest account of the limits and what this costs (08)." (About this guidebook, page 1)