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Developing Mobile Digital Skills in Low- and Middle-Income Countries
London: GSMA (2021), 16 pp.
The State of Mobile Internet Connectivity 2022
London: GSMA (2021), 76 pp.
"Mobile internet use has reached 55% of the world's population. By the end of 2021, 4.3 billion people were using mobile internet, an increase of almost 300 million since the end of 2020. Growth in mobile internet adoption has almost entirely been driven by people living in low- and middle-income co
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Humanitarian Connectivity Needs and Usage Assessment: Guidance for Implementing the Toolkit
London: GSMA (2021), 39 pp.
The Mobile Gender Gap Report 2021
London: GSMA (2021), 65 pp.
"1. Women’s access to mobile internet continues to increase across low- and middle-income countries, while mobile ownership remains relatively flat: 83 per cent of women own a mobile phone and 58 per cent use mobile internet. Women are also more likely than men to access the internet exclusively o
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The Climate Crisis: Mobile-Enabled Solutions in Humanitarian Emergencies
London: GSMA (2021), 27 pp.
The State of Mobile Internet Connectivity 2021
Deep Insights
GSMA (2021), 66 pp.
"Six years ago, about a third of the world’s population were using mobile internet. Today, it is more than half. Despite this progress, the pandemic has highlighted how big gaps in connectivity persist, even in high-income markets. 3.8 billion people still do not have access to the internet – du
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National Emergency Telecommunications Plans: Enablers and Safeguards. A Brief Evaluation Guide for Policy Practitioners
London: GSMA (2021), 16 pp.
"Section 1 focuses on creating an enabling environment. Mobile network operators (MNOs) operate in a regulated environment.5 However, if this environment is not sufficiently enabling to support disaster preparedness, response and recovery, MNOs will encounter challenges when disaster strikes. This s
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A Monitoring, Evaluation and Learning (MEL) Framework for Humanitarian Innovation Programmes
London: GSMA (2020), 18 pp.
The Mobile Disability Gap Report 2020
London: GSMA (2020), 31 pp.
Mobile for Development: Reducing Inequalities in Our World
London: GSMA (2020), 31 pp.
Reaching 50 Million Women with Mobile: A Practical Guide
London: GSMA; Altai Consulting (2020), 41 pp.
"The persistent gender gap in mobile access and use is already well documented, as are the significant benefits of closing it. Across low- and middle-income countries today, women are eight per cent less likely than men to own a mobile phone, 20 per cent less likely to use mobile internet and 33 per
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Human-Centred Design in Humanitarian Settings: Methodologies for Inclusivity
Key Guides
London: GSMA (2020), 40 pp.
"To ensure that mobile solutions are designed inclusively in humanitarian contexts, it is important that target users are involved as co-creators of the future they want. A human-centred design approach is one way to ensure that users’ perspectives are fully integrated into programme design. This
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The Digital Exclusion of Women with Disabilities: A Study of Seven Low- and Middle-Income Countries
London: GSMA (2020), 43 pp.
"1. Women with disabilities have among the lowest rates of mobile and smartphone ownership. In most countries, ownership gaps are widest between men without disabilities and women with disabilities. Even in countries where the mobile gender gap is small or nonexistent, there is still a disability ga
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Principles for Driving the Digital Inclusion of Persons with Disabilities
London: GSMA (2020), 16 pp.
Human Rights Guidance for the Mobile Industry
London: GSMA (2020), 23 pp.
"The aim of this document is to provide an introduction for companies to consider the relevance of the following issues for their operations, as well as inspiration and resources to begin to formalise their management of human rights. It is recognised that many of these issues cannot be solved by on
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"There are now more than 3.8 billion mobile internet subscribers globally, representing 49% of the world’s population. However, adoption has not been equitable, with mobile internet adoption standing at 26% in Sub-Saharan Africa at the end of 2019. The region accounts for almost half of the global
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Bridging the Mobile Disability Gap in Refugee Settings
London: GSMA (2019), 21 pp.
"Based on the findings of this report there are a number of recommendations for how stakeholders across the sector can play their part in bridging the mobile disability gap in refugee contexts. Stakeholders will be most effective if they are coordinated and base their actions on understanding the sp
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