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2021 Mobile Industry Impact Report: Sustainable Development Goals

London: GSMA (2021), 61 pp.

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The State of Mobile Internet Connectivity 2021
Deep Insights

Anne Delaporte, Kalvin Bahia et al.

GSMA (2021), 66 pp.

"Six years ago, about a third of the world’s population were using mobile internet. Today, it is more than half. Despite this progress, the pandemic has highlighted how big gaps in connectivity persist, even in high-income markets. 3.8 billion people still do not have access to the internet – du ... more

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Digital solutions for a circular electronics value chain: A thought paper for International E-Waste Day 2021

Yondeen Sherpa, Deepali Sinha

Geneva; Brussels: ITU; WEEE Forum; GSMA; Sofies Group (2021), 38 pp.

"This paper has shown the diverse application of digital technologies across the electronics value chain, from raw material production and EEE manufacturing to post-consumer e-waste collection, logistics and recycling. Around the world, there is growing interest in digital technologies - particularl ... y AI, robotics, cloud computing, the IoT and blockchain - as tools to strengthen and support a circular electronics value chain from operational and logistical tasks to communication. Digital solutions were found in all stages of the EEE value chain, with some in widespread use. However, globally, technologies are being applied at various scales and in a heterogenous nature. Digital solutions were also found to be largely aimed at the optimization of existing business processes for improved efficiency. Digital solutions were found to address the challenges observed in the electronics value chain. They bridge the information gap between stakeholders by building connectivity and communication channels, as well as between devices, facilitating vital information exchange, including tracking, and monitoring of materials and e-waste flows. Digital technologies such as collection applications and online marketplaces provide consumers with the convenience and incentives to turn in their e-waste. Given the logistical requirements of the value chain and the large amount of EEE and e-waste in circulation, digitalisation leverages data analysis to maximize resources, and optimize processes by increasing efficiency and reducing costs. With the emergence of highly automated or autonomous systems, digital technologies can contribute to the improvement of worker health and safety through improved handling of hazardous materials, as well as increase the efficiency and speed of sorting large quantities of EEE and e-waste, increasing the purity of the waste stream and the amount recycled. As functionality and sophistication of digital technologies increase, solutions are more likely to be employed to access data in real time, design new products and services, and with it, transform business models towards circularity. With the extent of digitalisation varying considerably between and within countries, as well as between private and public entities, it should be noted that digital solutions require resources and an enabling ecosystem to be effectively rolled out across the electronics value chain. Elements such as equal access to digital infrastructure and digital skills, financial viability of the digital applications, the opportunity for public-private partnerships, as well as data security and privacy provisions are important factors in the effectiveness of digital solutions. Furthermore, countries with fledgling e-waste management systems and linear electronics value chains, particularly in LMICs, need to prioritize strengthening linkages between stakeholders and creating robust and circular electronics value chains as a first step. This paper has shown that the electronics value chain and the necessary shift towards a circular economy, can benefit from and be enabled by the use of digital solutions, especially for waste prevention, more transparent producer responsibility and supporting consumer participation. In assessing the potential of digital solutions to strengthen and support the transition towards a circular electronics value chain, it is important to note that such an evolution needs to be complemented with continuing research and efforts to understand its impact on the electronics value chain and its stakeholders, considering the most vulnerable such as those working in the informal sector. Digitalisation comes with numerous benefits, but an unregulated space can alienate some of those involved and potentially underscore inequalities, infringe on privacy and even create more e-waste. Attention should also be paid to the environmental impact of digital technology solutions, from the resources needed for device production, energy consumption during use, and e-waste generation from the solutions themselves. It is important that stakeholders adopting digital solutions consider that they are designed for longevity, taking into consideration the need of future software upgrades, and designed for efficient repair, reuse or refurbishment." (Conclusion) more

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The State of Mobile Internet Connectivity 2022

Anne Delaporte, Kalvin Bahia et al.

London: GSMA (2021), 76 pp.

"Mobile internet use has reached 55% of the world's population. By the end of 2021, 4.3 billion people were using mobile internet, an increase of almost 300 million since the end of 2020. Growth in mobile internet adoption has almost entirely been driven by people living in low- and middle-income co ... more

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Developing Mobile Digital Skills in Low- and Middle-Income Countries

Lani Jacobs

London: GSMA (2021), 16 pp.

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Plans nationaux pour les télécommunications d’urgence: Catalyseurs et garanties. Guide succinct d'évaluation à l’intention des spécialistes des politiques publiques

Ken Okong'o

London: GSMA (2021), 16 pp.

"Ce guide a pour but d'aider à identifier les lacunes, les opportunités et les faiblesses du système afin de guider la définition d’une stratégie nationale plus cohérente et de positionner la téléphonie mobile comme appui aux activités de préparation, de réponse et de relèvement en cas ... more

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The Climate Crisis: Mobile-Enabled Solutions in Humanitarian Emergencies

Jenny Casswell, Zoe Hamilton

London: GSMA (2021), 27 pp.

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Human Rights Guidance for the Mobile Industry

John Ruggie

London: GSMA (2020), 23 pp.

"The aim of this document is to provide an introduction for companies to consider the relevance of the following issues for their operations, as well as inspiration and resources to begin to formalise their management of human rights. It is recognised that many of these issues cannot be solved by on ... more

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The Digital Exclusion of Women with Disabilities: A Study of Seven Low- and Middle-Income Countries

London: GSMA (2020), 43 pp.

"1. Women with disabilities have among the lowest rates of mobile and smartphone ownership. In most countries, ownership gaps are widest between men without disabilities and women with disabilities. Even in countries where the mobile gender gap is small or nonexistent, there is still a disability ga ... more

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Principles for Driving the Digital Inclusion of Persons with Disabilities

London: GSMA (2020), 16 pp.

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Mobile Internet Connectivity 2020 Sub-Saharan Africa Factsheet

GSMA (2020), 2 pp.

"There are now more than 3.8 billion mobile internet subscribers globally, representing 49% of the world’s population. However, adoption has not been equitable, with mobile internet adoption standing at 26% in Sub-Saharan Africa at the end of 2019. The region accounts for almost half of the global ... more

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Reaching 50 Million Women with Mobile: A Practical Guide

Dominica Lindsey et al.

London: GSMA; Altai Consulting (2020), 41 pp.

"The persistent gender gap in mobile access and use is already well documented, as are the significant benefits of closing it. Across low- and middle-income countries today, women are eight per cent less likely than men to own a mobile phone, 20 per cent less likely to use mobile internet and 33 per ... more

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A Monitoring, Evaluation and Learning (MEL) Framework for Humanitarian Innovation Programmes

London: GSMA (2020), 18 pp.

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Digital Literacy Training Guide: A Guide for Mobile Money Agents and Digital Literacy Change Agents

London: GSMA (2020), 51 pp.

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The Digital Lives of Refugees and Kenyans with Disabilities in Nairobi: A Human-Centred Design Approach to Identifying Mobile-Enabled Opportunities

London: GSMA (2020), 46 pp.

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The Mobile Disability Gap Report 2020

Clara Aranda-Jan

London: GSMA (2020), 31 pp.

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Human-Centred Design in Humanitarian Settings: Methodologies for Inclusivity
Key Guides

London: GSMA (2020), 40 pp.

"To ensure that mobile solutions are designed inclusively in humanitarian contexts, it is important that target users are involved as co-creators of the future they want. A human-centred design approach is one way to ensure that users’ perspectives are fully integrated into programme design. This ... more

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Mobile for Development: Reducing Inequalities in Our World

London: GSMA (2020), 31 pp.

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Bridging the Mobile Disability Gap in Refugee Settings

Matthew Downer

London: GSMA (2019), 21 pp.

"Based on the findings of this report there are a number of recommendations for how stakeholders across the sector can play their part in bridging the mobile disability gap in refugee contexts. Stakeholders will be most effective if they are coordinated and base their actions on understanding the sp ... more

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The Digital Lives of Refugees: How Displaced Populations Use Mobile Phones and What Gets in the Way

London: GSMA (2019), 87 pp.

The State of Mobile Internet Connectivity 2021 Deep Insights

Human-Centred Design in Humanitarian Settings: Methodologies for Inclusivity Key Guides

The State of Mobile Internet Connectivity 2021
Deep Insights

Human-Centred Design in Humanitarian Settings: Methodologies for Inclusivity
Key Guides