Tools for Reporting Online Violence Are Broken. Here’s How to Fix Them
Tech Policy Press, Aug 28 (2025)
"For several years now, we’ve seen leading social media platforms make dramatic cuts to their trust and safety teams, often in the name of ‘efficiency.’ Unfortunately, the results have been predictable: Harassment and online threats on those same platforms are more widespread than ever, and the platforms’ systems and resources for reporting these threats have become increasingly ineffective. The combination of the social media platforms' broken reporting processes and deep cuts in trust and safety is a major problem, but it also presents a real opportunity: Developing a universal reporting system that introduces efficiencies that the platforms' users, operators, and shareholders alike would appreciate and benefit from." (Introduction)
"[...] Working with users facing threats across every continent, we’ve seen firsthand that there’s an immense need for a universal reporting system that prioritizes user safety and simplifies what’s become a fragmented, onerous, and often re-traumatizing process. We’ve also seen clearly that the potential for both users and platforms is enormous; a universal reporting system would dramatically reduce online harassment and real-world threats while helping platforms save money and deliver a better, safer user experience for all of their users. Instead of individual platforms constantly reinventing the wheels of their reporting systems with different terminology and varying levels of success, their combined efforts, data, and expertise could be combined to create a universal reporting tool that actually works. The blueprint is fairly simple: Users across platforms should be able to follow a simple process for reporting the specific threats and harms that they face, with clear paths toward resolution and without needless hurdles. At Pirth.org, we always start with the question “What does the person facing threat/harm need at this moment?” With that in mind, we designed a trauma-informed, fairly straightforward reporting form that allows the user to report any type of threat or harm on any social media platform. The form allows them to tell us the nature of the threat(s) they're facing, their perceived motivation behind the threat, the context of their situation, and documentation, including links and/or screenshots of posts, comments, direct messages, etc. At the end of the reporting form, we also ask users what sorts of support would be most helpful to them. When they hit 'submit,’ the Pirth.org platform immediately generates a Personal Action Plan that is customized not only to their profile (age, gender, location, profession) but also to the nature and perceived motivation of the threat(s). Developing something with similar ease and capabilities within the platforms will make the process simpler and faster for users, especially with regard to documentation and authentication of reports."