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Access to Telecommunication/ICT Services by Persons with Disabilities and Other Persons with Specific Needs

Geneva: ITU (2021), xiii, 57 pp.

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Digital solutions for a circular electronics value chain: A thought paper for International E-Waste Day 2021

Yondeen Sherpa, Deepali Sinha

Geneva; Brussels: ITU; WEEE Forum; GSMA; Sofies Group (2021), 38 pp.

"This paper has shown the diverse application of digital technologies across the electronics value chain, from raw material production and EEE manufacturing to post-consumer e-waste collection, logistics and recycling. Around the world, there is growing interest in digital technologies - particularl ... y AI, robotics, cloud computing, the IoT and blockchain - as tools to strengthen and support a circular electronics value chain from operational and logistical tasks to communication. Digital solutions were found in all stages of the EEE value chain, with some in widespread use. However, globally, technologies are being applied at various scales and in a heterogenous nature. Digital solutions were also found to be largely aimed at the optimization of existing business processes for improved efficiency. Digital solutions were found to address the challenges observed in the electronics value chain. They bridge the information gap between stakeholders by building connectivity and communication channels, as well as between devices, facilitating vital information exchange, including tracking, and monitoring of materials and e-waste flows. Digital technologies such as collection applications and online marketplaces provide consumers with the convenience and incentives to turn in their e-waste. Given the logistical requirements of the value chain and the large amount of EEE and e-waste in circulation, digitalisation leverages data analysis to maximize resources, and optimize processes by increasing efficiency and reducing costs. With the emergence of highly automated or autonomous systems, digital technologies can contribute to the improvement of worker health and safety through improved handling of hazardous materials, as well as increase the efficiency and speed of sorting large quantities of EEE and e-waste, increasing the purity of the waste stream and the amount recycled. As functionality and sophistication of digital technologies increase, solutions are more likely to be employed to access data in real time, design new products and services, and with it, transform business models towards circularity. With the extent of digitalisation varying considerably between and within countries, as well as between private and public entities, it should be noted that digital solutions require resources and an enabling ecosystem to be effectively rolled out across the electronics value chain. Elements such as equal access to digital infrastructure and digital skills, financial viability of the digital applications, the opportunity for public-private partnerships, as well as data security and privacy provisions are important factors in the effectiveness of digital solutions. Furthermore, countries with fledgling e-waste management systems and linear electronics value chains, particularly in LMICs, need to prioritize strengthening linkages between stakeholders and creating robust and circular electronics value chains as a first step. This paper has shown that the electronics value chain and the necessary shift towards a circular economy, can benefit from and be enabled by the use of digital solutions, especially for waste prevention, more transparent producer responsibility and supporting consumer participation. In assessing the potential of digital solutions to strengthen and support the transition towards a circular electronics value chain, it is important to note that such an evolution needs to be complemented with continuing research and efforts to understand its impact on the electronics value chain and its stakeholders, considering the most vulnerable such as those working in the informal sector. Digitalisation comes with numerous benefits, but an unregulated space can alienate some of those involved and potentially underscore inequalities, infringe on privacy and even create more e-waste. Attention should also be paid to the environmental impact of digital technology solutions, from the resources needed for device production, energy consumption during use, and e-waste generation from the solutions themselves. It is important that stakeholders adopting digital solutions consider that they are designed for longevity, taking into consideration the need of future software upgrades, and designed for efficient repair, reuse or refurbishment." (Conclusion) more

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Digital Skills Insights

Geneva: ITU (2021), xii, 142 pp.

"The eight articles in the publication can be broadly grouped into two main sets. The first set discusses the different types of digital skills required from a more academic perspective, in particular in the context of the pandemic and post-pandemic period, as countries accelerate their move towards ... more

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Pandemic in the Internet age: From second wave to new normal, recovery, adaptation and resilience

Scott W. Minehane, Simon Molloy

Geneva: ITU (2021), ix, 96 pp.

"ICTs have an enormous role to play in helping society adapt to the dislocations caused by the pandemic. This enhanced role comes in addition to the already central part that digital technologies have assumed in driving innovation, digital disruption and economic growth and development, particularly ... more

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Emerging technology trends: Artificial intelligence and big data for development 4.0

Mirjana Stankovic, Aminata Amadou Garba, Nikola Neftenov

Geneva: ITU (2021), xv, 87 pp.

"Intended as a guide for policy-makers and other stakeholders in crafting a national AI and data strategy for development, the report highlights opportunities and outlines good policy and regulatory practices for implementation, while also flagging key challenges and offering hands-on suggestions in ... more

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Digitally Empowered Generation Equality: Women, Girls and ICT in the Context of COVID-19 in Selected Western Balkan and Eastern Partnership Countries

Geneva: ITU; UN Women (2021), vi, 90 pp.

"This report focuses on women and girls using, studying and working in digital technology in five Western Balkan States (Republic of Albania, Bosnia and Herzegovina, Montenegro, North Macedonia and Serbia) and three Eastern Partnership countries (Ukraine, Georgia, and Republic of Moldova). On the su ... more

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Digital trends in the Arab States region 2021: Information and communication technology trends and developments in the Arab States region, 2017-2020

Geneva: ITU (2021), vi, 52 pp.

"This report provides an overview of trends and developments in information and communication technology (ICT) infrastructure, access and use in the ITU Arab States region, which includes 21 Member States plus the State of Palestine under Resolution 99 (Rev. Dubai, 2018), and is home to a population ... more

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Measuring Digital Development: Facts and Figures 2021

Geneva: ITU (2021), iv, 26 pp.

"An estimated 4.9 billion people are using the Internet in 2021, according to latest estimates in this 2021 edition of Measuring Digital Development: Facts and figures. That means that roughly 63 per cent of the world’s population is now online – an increase of 17 per cent – with almost 800 mi ... llion people estimated to have come online since 2019. Internet penetration increased more than 20 per cent on average in Africa, in Asia and the Pacific, and in the UN-designated Least Developed Countries (LDCs). With most of the 17 Global Goals thrust sharply off-track by the force of the emergency, the pandemic has highlighted – and exacerbated – the crippling cost of digital exclusion. Achieving universal meaningful connectivity has become a matter of the utmost urgency if we are to meet the SDGs by the end of the decade. We cannot close the digital divide if we cannot measure it. And we cannot connect the unconnected if we do not know who they are, where they live, and why they remain offline – nor can we measure the success of our policies to bridge the gap . While the access divide is close to being bridged, with 95 per cent of the world’s population now living within range of a mobile broadband network, important blind spots remain. Close to 30 per cent of Africa’s rural population still lacks mobile broadband coverage. And even though the vast majority of the world’s people could access the Internet through mobile broadband, less than two thirds actually do. The statistics reveal a connectivity ‘grand canyon’ separating the digitally empowered from the digitally excluded, with 96 per cent of the 2.9 billion still offline living in the developing world. Drilling down to country level also affords a more nuanced picture. Location plays a big part: our figures reveal that the share of Internet users in urban areas is twice as high as in rural areas. There is also a generational gap – 71 per cent of the world’s population aged 15-24 is using the Internet, compared with 57 per cent of all other age groups. And gender remains a factor: globally, 62 per cent of men are using the Internet compared with 57 per cent of women. While that digital gender divide has been narrowing across all regions, women remain digitally marginalized in many of the world’s poorest countries, where online access could potentially have its most powerful effect." (Foreword) more

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Connectivity in the Least Developed Countries: Status report 2021

Michael Minges

Geneva: ITU (2021), ix, 59 pp.

"In 2020, the 46 LDCs had a combined population of 1.06 billion people and are highly vulnerable, with low levels of human development. And yet, geography, population size and income vary within the group, and these different conditions affect digital development. National data infrastructure is an ... more

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Digital Trends in Africa 2021: Information and Communication Technology Trends and Developments in the Africa Region 2017-2020
Deep Insights

Geneva: ITU (2021), 65 pp.

"This report provides an overview of trends and developments in ICT infrastructure, access and use in Africa, which includes 44 member states and is home to a population of 1.04 billion people. The report highlights changes in ICT adoption since the last World Telecommunication Development Conferenc ... more

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Telecommunications/ICTs for rural and remote areas. Study period 2018-2021

Geneva: ITU (2021), xiii, 90 pp.

"There is need for further studies focusing on access to broadband services and how emerging technologies can be used to transform rural and remote areas into digital economies. There is no one-size-fits-all model for financing rural connectivity and engaging all stakeholders, but creating public-pr ... more

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Regional good practices: Accelerating innovation, entrepreneurship and digital transformation in the Asia-Pacific region

Geneva: ITU (2021), viii, 80 pp.

"This report provides an overview of the innovation capacity of the Asia-Pacific region through ICT-centric innovation activity and offers an insight to how good practice can strengthen Member State capacity to integrate ICT innovation into development agendas. Although the Asia-Pacific region has a ... more

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Regional good practices: Accelerating innovation, entrepreneurship and digital transformation in the Americas region

Geneva: ITU (2021), viii, 70 pp.

"This report provides an overview of the comparative innovation capacity of the Americas region through ICT-centric innovation policy monitors and insights on how good practice can strengthen capacity to integrate ICT innovation into national development agendas. Overall, the Americas region has sho ... more

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"Towards Building Inclusive Digital Communities": ITU Toolkit and Self-Assessment for ICT Accessibility Implementation

Geneva: ITU (2021), viii; 99 pp.

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Digital Financial Services Consumer Competency Framework

Vijay Mauree, Jami Solli

Geneva: ITU; Financial Inclusion Global Initiative (FIGI) (2020), 27 pp.

"The DFS Consumer Competency Framework identifies the knowledge, skills and attitudes consumers need to participate actively, safely and have trust in the digital financial services ecosystem. The DFS Consumer Competency Framework is intended for use by public authorities, regulators, DFS providers ... more

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Digital Regulation Handbook

Geneva: ITU (2020), xvi, 199 pp.

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Building Smart Villages: A Blueprint. As Piloted in Niger

Geneva: ITU (2020), xiv, 57 pp.

"This Smart Village Blueprint, piloted in Niger, has been conceived as a practical tool for establishing smart villages. It contributes to the implementation of the Niger 2.0 Smart Villages project, which aims at providing broadband infrastructure to improve Internet access in rural and remote parts ... more

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ITU guidelines for national emergency telecommunication plans

Juan Manuel Roldan, Felipe Ordoñez

Geneva: ITU (2020), v, 95 pp.

"The effective management of the risk of disasters depends on communication and information sharing across all levels of government, within communities, and between public and private organizations. In particular, timely and effective information flow is important for early warning and alerting the ... population, for preparing for an emergency event, and for the effective coordination and articulation of response activities that can minimize economic loss, mitigate the impact on public well-being and loss of life. A national emergency telecommunication plan (NETP) sets out a strategy to enable and ensure communications availability during the disaster mitigation, preparedness, response and recovery phases, by promoting coordination across all levels of government, between public and private organizations, and within communities at risk. Preparation and implementation of an NETP engages stakeholders to think through the life cycle of a potential disaster, it determines the required capabilities for emergency responses, and establishes a governance framework of roles and responsibilities. It also clarifies how to shape planning, envision and share desired outcomes, and it outlines effective ways to achieve and communicate expected results. The NETP will reflect what diverse stakeholder communities need to focus on in order to address specific risks with available resources. Additionally, for developing countries, the NETP will highlight major areas of risk. This not only provides support and justification for the funding of vital equipment and personnel in an emergency, but also promotes the need for day-to-day resources and procedures that keep national authorities prepared, especially to maintaining vital communications, the essential lifeline during emergencies. This report assists national authorities and policymakers to develop a clear, flexible and user-friendly framework that guides countries on how to develop a strategic plan to support and enable the continued use of telecommunication and information and communication technology (ICT) networks and services in all four disaster management phases. It not only describes the main elements that an NETP should consider, but also highlights its potential benefits. It includes a step-by-step guide to the development of an NETP, it serves as a useful resource based on ITU recommendations and concepts, as well as expertise from other global bodies and organizations." (Overview, page 1) more

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Manual for measuring ICT access and use by households and individuals

Geneva: ITU (2020), xii, 335 pp.

Since ITU first published this Manual in 2009, the digital technology sector has evolved almost beyond recognition. The Internet is now accessed through a multitude of devices, including mobile phones, tablets and similar handheld computers. The impressive spread of mobile broadband networks has bro ... more

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Frontier Technologies to Protect the Environment and Tackle Climate Change

Geneva: ITU (2020), iv, 106 pp.

Digital Trends in Africa 2021: Information and Communication Technology Trends and Developments in the Africa Region 2017-2020 Deep Insights

Digital Trends in Africa 2021: Information and Communication Technology Trends and Developments in the Africa Region 2017-2020
Deep Insights