"This briefing suggests that national broadcasters may have the potential to help to bridge social divides, if they can be reformed to serve the interests of the public rather than the state. In addition to their extensive infrastructure and reach, these institutions also have a cultural standing that enables them to serve diverse audiences with programmes tailored to their needs and interests. But in order to realise that mission, these organisations will need to reorient their programming so that it responds less to government policies and more to the needs of citizens. Specifically, the briefing suggests that state broadcasters can do this by instilling the twin public service values of universality and diversity into their programming, underpinned by a clear commitment to editorial independence. Formats that enable inclusive dialogue, rational debate and clear and trusted information can, at least in theory, mitigate conflict by facilitating tolerance, mutual understanding and representation." (Executive summary)