"With this Policy Manual, we provide guidance for building an information space free from oligopolistic control, resilient to manipulation, and supportive of independent, pluralistic media. This Policy Manual proposes both structural reforms and targeted mitigation measures – focusing on media vis
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ibility, viability, and vigilance. If journalists cannot report safely, if their work is rendered invisible or economically unsustainable, neither the integrity of the public discourse nor media freedom can be protected. Cautious and principled State engagement is needed to ensure that information – as well as the information space – is not captured, neither by private businesses, including platforms and AI giants, nor by the governments of the day. This is a necessary precondition to ensure the media can fulfil its democratic role.
Recognizing the diversity of legal systems and societal contexts across the OSCE, this Policy Manual does not prescribe a ‘one-size-fits-all’ solution. Instead, it offers principled and adaptable guidance, grounded in international human rights standards and OSCE commitments, to support States in designing frameworks that safeguard media pluralism, independence, and public interest over distortion, deception, and division. It aspires to be both a tool and a call to action. It urges States to move from reactive ‘fixes’ towards a proactive, rights-based vision for the future of our information ecosystem – one that restores pluralism and accountability." (Foreword, page 7)
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"This paper examines responses to disinformation, in particular those involving automated tools, from a human rights perspective. It provides an introduction to current automated content moderation and curation practices, and to the interrelation between the digital information ecosystem and the phe
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nomenon of disinformation. The paper concludes that an unwarranted use of automation to govern speech, in particular highly context-dependent disinformation, is neither in line with states’ positive obligation to protect nor with intermediaries’ responsibility to respect human rights. The paper also identifies required procedural and remedial human rights safeguards for content governance, such as transparency, user agency, accountability, and independent oversight. Though essential, such safeguards alone appear insufficient to tackle COVID-19 online disinformation, as highly personalized content and targeted advertising make individuals susceptible to manipulation and deception. Consequently, this paper demonstrates an underlying need to redefine advertising- and surveillance-based business models and to unbundle services provided by a few dominant internet intermediaries to sustainably address online disinformation." (Abstract)
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