"The findings from the study represent a mixed bag. There is much to celebrate—improved quality of life, enhanced productivity owing to factors such as reduced commute time, and, at scale, the evident reduction of the pollution load on the planet. Further, it sheds light on the possibility that gi ... ven the right policy and incentive regimes, telecommuting will enable many more to engage in the productive economy—including those who currently do not participate in the workforce owing to caregiving or other such responsibilities. But there are areas of concern. As ‘leaving for work’ morphed into ‘living at work,’ working hours stretched, and lines between worktime and downtime blurred. A matter of great concern was that inequality manifests itself in yet newer forms—the poor fared far worse than middle- and upper-income earners, taking hits not only on incomes, but also in lacking the wherewithal to participate in the online economy." (Foreword) more

"The purpose of the guide is to provide practical and actionable recommendations for effective teleworking that are applicable to a broad range of actors; to support policymakers in updating existing policies; and to provide a flexible framework through which both private enterprises and public sect ... or organizations can develop or update their own teleworking policies and practices. The guide also includes a number of case examples regarding how employers and policymakers have been handling teleworking during the COVID-19 pandemic and addresses the lessons learned from the recent months that are relevant for the future of teleworking arrangements beyond the pandemic; and a list of available tools and resources." (Introduction) more