1 Introduction: The Potential for Empowerment through ICTs / Savita Bailur and Björn-Sören Gigler, 1
2 Informational Capabilities: The Missing Link for Understanding the Impact of ICT on Development / Björn-Sören Gigler, 17
3 New Routes to Governance: A Review of Cases in Participation, Transparency, and Accountability / Renee Wittemyer, Savita Bailur, Nicole Anand, Kyung-Ryul Park, and Björn-Sören Gigler, 43
4 Interactive Community Mapping: Between Empowerment and Effectiveness / Jennifer Shkabatur, 71
5 The Role of Crowdsourcing for Better Governance in Fragile State Contexts / Maja Bott, Björn-Sören Gigler, and Gregor Young, 107
6 Check My School: A Case Study on Citizens' Monitoring of the Education Sector in the Philippines / Jennifer Shkabatur, 149
7 Information Tools for Improving Accountability in Primary Health Care: Learning from the Case of Karnataka / Shirin Madon, 189
8 Closing the Feedback Loop: Can Technology Amplify Citizen Voices? / Björn-Sören Gigler, Samantha Custer, Savita Bailur, Elizabeth Dodds, and Saher Asad, 211
9 The Loch Ness Model: Can ICTs Bridge the "Accountability Gap"? Björn-Sören Gigler, Savita Bailur, and Nicole Anand, 279