Crisis Communication: Case Studies and Lessons Learned from International Disasters
New York: Routledge (2018), xxvii, 195 pp.
Contains illustrations, index
ISBN 978-1-4987-5134-6 (hbk); 978-1-315-36824-5 (ebook)
"Crisis Communication is an in-depth examination of recent tragedies and natural disasters that have occurred around the globe. The book covers three types of incidents: natural catastrophes, accidents and terror attacks. It focuses on the communication aspect of each incident and provides accounts from people handling the event. Each chapter offers a detailed description of the event and supplementary facts and illustrations from a variety of sources. With a focus on critical communication elements and lessons learned, Brataas offers valuable advice - based on personal experience with natural disasters, accidents and terror attacks - on some of the most effective ways to prepare for and deal with a crisis. Topics range from interview situations and social media to victim support and active shooter events." (Publisher description)
1 Disasters in the transportation sector, 1
2 Natural disasters, 13
3 Terror, 44
4 Introduction and models for crisis communication, 77
5 Working with the media, 81
6 Social media in crisis communication, 91
7 Internal communication: don't forget your employees, 111
8 Top-level communication and management priorities, 114
9 High-flying crisis communication (the special case of airlines), 120
10 Family support and victim assistance, 130
11 Preparing for the worst, 160
12 Psychological reactions, 180
2 Natural disasters, 13
3 Terror, 44
4 Introduction and models for crisis communication, 77
5 Working with the media, 81
6 Social media in crisis communication, 91
7 Internal communication: don't forget your employees, 111
8 Top-level communication and management priorities, 114
9 High-flying crisis communication (the special case of airlines), 120
10 Family support and victim assistance, 130
11 Preparing for the worst, 160
12 Psychological reactions, 180
