"Digital technology, while an important enabler of many COVID-19 mitigation measures, has also contributed to the rise of misinformation and disinformation surrounding the pandemic. The circulation of rumours, conspiracy theories, false claims and misconceptions about the novel coronavirus has had a pronounced impact on the world. Leveraging digital tools to facilitate access to reliable (and potentially life-saving) information and reduce exposure to misinformation and disinformation is a new skill that policy makers and communities at large need to master in the context of the events of the past two years.
Some efforts have been successful, while others have faced challenges and stalled. While the situation remains globally fluid and continues to evolve, it is possible to conclude that there is a wealth of innovative applications of ICT for infodemic management. The choice, design and implementation of any given solution or strategy need to be supported through a number of steps that should be coordinated and comprehensive in scope." (Conclusion, page 60)