"To help improve the flow of information among marginalized communities of West Kalimantan Indonesia, where large palm oil companies wield tremendous power, the Internews Center for Innovation and Learning initiated a three-month pilot project in September 2011 that combined the power of mobile phone technologies with citizen journalism. The project created a news service based on Short Message Service (SMS) and Interactive Voice Response (IVR) technology. This report evaluates the project's success in capitalizing on existing mobile phone technology to provide needed information, in addition to empowering community members to report on issues of concern and make their voices heard by local government authorities and companies. Major successes, including high subscription rates and helping with the resolution of two local disputes with palm oil companies, were tempered by significant challenges, including low contribution rate among trained citizen journalists and limitations of the local media partner to maintain the news service. Technical challenges included West Kalimantan’s unreliable mobile phone network and the lack of locally available technical expertise." (Internews website)