"Kenya has been the scene of sweeping technological innovations, but these have often benefited solely affluent urban and foreign markets. Poorly developed infrastructure and program design have delayed benefits for the broader Kenyan public. In addition, Kenya’s innovations have proven difficult to transplant and to scale. M-Pesa, for example, has had trouble gaining traction in other African markets. Print and broadcast news organizations still dominate the Kenyan market and continue to grow in both audience and revenue. Most are expanding into online platforms, but these have tended to enhance and duplicate news delivery for urban elite audiences rather than reaching new, underserved audiences. Kenyans have made significant advances in freedom of expression, but news organizations on all platforms still struggle with major limitations in their enabling environment, especially crippling libel laws. The vast majority of Kenyans live in rural areas, where “last-mile” issues of electrification, infrastructure, and connectivity still constitute major challenges to their consumption of news media. Western media development programs are often slow to address these problems." (Major observations, page 7)