"This report finds that the potential of ICTs to enable stronger governance, efective public service delivery and better government services is there. In all countries that are part of this study, critical foundational infrastructure is in place [...] But there’s still a lot to be unlocked. Increased internet connectivity, the availability of mobile devices and online services and access to information are creating a greater demand from users to their governments. International donors similarly focus on the delivery of ‘digital aid’, using ICTs to provide international assistance more eficiently and efectively [...] The report reaches five main conclusions for the implementation of e-government and digital government initiatives, and it concludes with four recommendations for future programming of international support in the area of ICTs and e-government." (Summary)