"ICT plays an important role in facilitating the modernization and improved economic performance of firms in transition countries. ICT in itself is often insufficient for improving economic performance. Rather, a range of complementary factors are required, e.g., organizational change and new marketing strategies. ICT use among firms in transition countries is primarily geared towards improved production and transaction processes, e.g., organizational change and improved marketing, rather than the development of new or improved products. There are significant sectoral differences in the role and scope of ICT use. The greater the information intensity of production and transaction processes, the greater the scope for applying and using ICT. Promoting the application and use of ICT for improved economic performance requires policies tailored to the individual sectors of the economy." (Key findings, page 3)