"The impact assessment underscores the commendable achievements of the Rural Household Devices project. By December 2023, the initiative had successfully reached 54 districts and impacted 10,706 households. The outcomes are multifaceted and transformative, with a substantial number of beneficiaries experiencing internet-enabled devices for the first time. Low literacy, lack of affordability, low dominance of some telecom providers, and poor quality of service are cited as some of the major challenges. As a result of these systemic affordability, connectivity, and skills barriers, the majority of beneficiaries had never used the internet prior to the project. At the time of the study, a third of the participants interviewed now use the internet daily, 20% use it weekly, and 10% use it on a monthly basis. However, 22% indicated that they have never used the internet due to various barriers discussed in the report. Devices distributed through the program are predominantly used by children and household members for education, income generation, saving time for business, discovering new business opportunities (e.g., using Google Maps to carry out business in distant towns), entertainment, information access, and communicating with family. Two-thirds or 65% of participants reported increased income due to the use of the device for business activity, which was made possible by participating in the program and owning a household device. Participants also reported the benefits of saved time and money." (Executive summary, pages 5-6)
"The project involved collecting both qualitative and quantitative data: the survey was completed individually with 40 male and 23 female participants; four focus group discussions with male and female participants in four different localities; observations within the beneficiary communities, including during Phase Three Distribution cycle with UCC staff." (Methodology, page 12)
Introduction, 11
Methodology and Purpose of the Study, 12
Demographics of Participants and Internet Access, 13
STORIES OF EMERGING SOCIOECONOMIC IMPACTS, 15
Use by Family Members, 19
Information and Communications, 20
Income Generation and Time Use, 21
Health and Education, 23
Training Program Effectiveness, 25
USER EXPERIENCE (USABILITY, FUNCTIONALITY, AND RELIABILITY), 26
Reporting Faulty Devices and Getting Repair Service, 26
User Satisfaction, Complaints, and Key Recommendations, 28
Key Initiatives by Uganda Communications Universal Service Access Fund, 33
Conclusion, 34