Knowledge Management for Project Managers and Other Decision-Makers: Learning from Experience
Eschborn: Deutsche Gesellschaft für technische Zusammenarbeit (GTZ), 2nd ed. (2009), 28 pp.
Other editions: also published in German and Spanish
"This manual summarises the most important steps and decisions that need to be taken for good knowledge management. It is aimed at TC projects and their partner institutions at local, regional and central level, and at network organisers. The manual is no substitute for a coherent knowledge management strategy. This must always be defined and implemented on a case by case basis. The manual suggests a sequence of steps, a methodology and tools offering an overview of the relevant questions. However, these suggestions need not be implemented in exactly this way in every case. The manual should be used as an introduction and supplement to a systematic process of change supported by suitable experts. The manual is based on the experience of GTZ and its partners. It draws on the training event for new GTZ staff. The content has been modified for training of experts and management staff in partner institutions. The manual is in a process of ongoing development by regional expert networks." (The goal of this manual, page 3)
A. INTRODUCTION, 2
B. THE STEPS TO GOOD KNOWLEDGE MANAGEMENT, 6
1 Determine goals and needs for action, 6
2 Secure support and ressources for implementation, 11
3 Establish simple and appropriate tools and methods, 15
4 Establish responsibilities for knowledge sharing, 22
Annex: Handout on communicating knowledge appropriately for the target group, 26
B. THE STEPS TO GOOD KNOWLEDGE MANAGEMENT, 6
1 Determine goals and needs for action, 6
2 Secure support and ressources for implementation, 11
3 Establish simple and appropriate tools and methods, 15
4 Establish responsibilities for knowledge sharing, 22
Annex: Handout on communicating knowledge appropriately for the target group, 26
