"The guide is designed to help you develop a way of working with rumours. As with all humanitarian action, there is no one-size-fits-all approach. Instead, the guide aims to build your knowledge and understanding of rumours, and suggests key steps and considerations. A range of options and tools is presented that can be used in different combinations according to the context, and a ‘good enough’ approach is encouraged: integrate quick and simple steps immediately, and build from these." (Preface)
PART ONE: WHY RUMOURS MATTER, 6
What is a rumour? 8
Understanding the nature of rumours, 9
Why rumours cannot be ignored, 11
PART TWO: WORKING WITH RUMOURS, 12
Listening -- Verifying -- Engaging
PART THREE: ANTICIPATION, RESPONSIBILITIES, COORDINATION AND PARTNERSHIPS, 30
Partnerships, 35
Conclusion, 37
Case study - Internews, 38
Case Study - Search for Common Ground, 40