"Many of the research approaches to smartphones actually regard them as more or less transparent points of access to other kinds of communication experiences. That is, rather than considering the smartphone as something in itself, the researchers look at how individuals use the smartphone for their communicative purposes, whether these be talking, surfing the web, using on-line data access for off-site data sources, downloading or uploading materials, or any kind of interaction with social media. They focus not so much on the smartphone itself but on the activities that people engage in with their smartphones.
Though most communication research examines on individual and group usage of smartphones, a few people outside of the more technical journals and books have sketched—at least in overview form—the key factors for smartphone success, what Goggin and Hjorth (2014b) identify as infrastructure, economics, and policy. Apart from the manufacture of the handsets, smartphones require an infrastructure of telecommunications operators, with systems across the world divided between national telecommunication services and competing privately owned companies (Curwen & Whalley, 2014; Feijóo, 2014). Secondly, smartphones depend upon both formal and informal economies, from the manufacture and sale of the phones themselves to the production and sale of the apps to the revenues supporting particular app services (music sales, data storage, on-demand services, and so on) (Lobato & Thomas, 2014). Goldsmith (2014) adds a bit of detail, describing an app ecosystem: “Each ecosystem consists of a core company, which creates and maintains a platform and an app marketplace, plus small and large companies that produce apps and/or mobile devices for that platform” (p. 171). Finally, both manufacturers and operators must negotiate agreed-on technical specifications for voice and data transmission, specifications that governments must approve both locally and perhaps in cross-border treaty agreements (Middleton, 2014). These factors lead to a more complex view of smartphones: not only do they function as communication devices and embodiments of technical negotiations, but they also take on identities as symbols of economic and cultural systems, as “moral objects” (whose value justifies their purchase price), as fashion accessories, and as lifestyle supports (Koskinen, 2012, p. 225)." (Introduction, pages 3-4)