"Digital feedback has large potential for consumer protection. The customer experiences shared in the different social media channels have proven to be a rich source of information with the potential of answering a large number of questions. Who will make use of this data and methods going forward, and how will it benefit people? Regulators, who can apply new approaches to have automated tools for market monitoring, providing real-time statistics and early warning signs on action that should be taken, so that issues can be addressed earlier, with the potential for more cost-effective interventions; financial Inclusion donor organizations, which have a mandate to ensure that the growth of financial services goes in line with consumer protection and is socially responsible; Innovation for Poverty Action, by adding a new data approach to inform new experimental interventions; consumers themselves, as digital communities begin to form around creating transparent information about providers." (Executive summary)